Click to Pay lost or stolen card FAQs
Frequently Asked Questions
What if my card is lost, stolen or damaged?
Separate answers exist for Credit Card and Personal Banking.
- Credit Card: If your card has been lost, stolen or damaged, call us immediately at 1-800-432-3117. Go to chase.com/customerservice for call center hours.
- Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935. Go to chase.com/customerservice for call center hours.
To request a replacement card, choose Replace card and follow the instructions.
We'll send you a replacement card that will arrive within 3-5 days. If you ordered your card more than 5 days ago, please call us using the number on your statement. We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.
Esta página contiene información sobre el uso de tu tarjeta Visa® y Mastercard de Chase en billeteras digitales. Si tienes alguna pregunta, por favor, llama al número que aparece en el reverso de tu tarjeta.