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Lost or stolen card

Frequently Asked Questions

What if my card is lost, or stolen or damaged?

Separate answers exist for Credit Card and Personal Banking.

  • Credit Card:  If your card has been lost, stolen or damaged, call us immediately at 1-800-432-3117. Go to chase.com/customerservice for call center hours.
  • Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935. Go to chase.com/customerservice for call center hours.

We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.

For more Visa Checkout questions, please go to https://secure.checkout.visa.com/#customer_support/faq

Esta página contiene información sobre el uso de tu tarjeta Visa® de Chase en billeteras digitales. Si tienes alguna pregunta, por favor, llama al número que aparece en el reverso de tu tarjeta.

JPMorgan Chase Bank, N.A., is not responsible for the provision of, or the failure to provide, the Visa Checkout benefits and services.

Chase credit cards are issued by  JPMorgan Chase Bank, N.A. Accounts subject to credit approval.

Debit cards are provided by JPMorgan Chase Bank, N.A. Member FDIC.