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Click to Pay lost or stolen card FAQs

Frequently Asked Questions

What if my card is lost, stolen or damaged?

Separate answers exist for Credit Card and Personal Banking.

  • Credit Card: If your card has been lost, stolen or damaged, call us immediately at 1-800-432-3117. Go to chase.com/customerservice for call center hours.
  • Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935. Go to chase.com/customerservice for call center hours.

To request a replacement card, choose Replace card and follow the instructions.

We'll send you a replacement card that will arrive within 3-5 days. If you ordered your card more than 5 days ago, please call us using the number on your statement. We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.

Esta página contiene información sobre el uso de tu tarjeta Visa® y Mastercard de Chase en billeteras digitales. Si tienes alguna pregunta, por favor, llama al número que aparece en el reverso de tu tarjeta.

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