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Frequently Asked Questions

What if my card is lost, or stolen or damaged?

Separate answers exist for Business Banking, Credit Card and Personal Banking.

  • Business Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935, 24 hours per day, 7 days a week.
  • Credit Card:  If your card has been lost, stolen or damaged, call us immediately at 1-800-432-3117, 24 hours per day, 7 days a week.
  • Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935, 24 hours per day, 7 days per week.

For more Visa Checkout questions, please go to https://secure.checkout.visa.com/#customer_support/faq

Esta página contiene información sobre el uso de su tarjeta Visa® de Chase en billeteras digitales. Si tiene alguna pregunta, por favor, llame al número que aparece en el reverso de su tarjeta.

JPMorgan Chase Bank, N.A., is not responsible for the provision of, or the failure to provide, the Visa Checkout benefits and services.

Chase credit cards are issued by  JPMorgan Chase Bank, N.A. Accounts subject to credit approval.

Debit cards are provided by JPMorgan Chase Bank, N.A. Member FDIC.