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Lost or stolen card/phone, new cards and making returns

Frequently asked questions

Data security questions

Can I lock Google Pay?

Google Pay is locked when the device is locked.  

What is a device account number (token)?

A device account number (token) is a substitute account number that replaces your card number in each transaction.  This means that your actual information isn’t shared when you shop and your details stay safe.

Am I liable for unauthorized charges made with Google Pay?

Purchases made with your Chase credit, debit and/or Chase Liquid cards have Chase Zero Liability Protection for any unauthorized card transactions. This means that you will not pay for any unauthorized transactions. If you see an unauthorized charge, simply call the number on the back of your card. Please see your cardholder, deposit account and/or Chase Liquid card agreement for complete details.   

 

Esta página contiene información acerca del uso de su tarjeta Chase Visa® en billeteras digitales.
Si tiene alguna pregunta, por favor, llame al número que aparece en el reverso de su tarjeta.

© 2019 JPMorgan Chase & Co. All rights reserved.

Chase credit cards are issued by JPMorgan Chase Bank, N.A. Accounts subject to credit approval.

Debit cards are provided by JPMorgan Chase Bank, N.A. Member FDIC.

The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.

Google Pay is a trademark of Google LLC.

Google Pay works on Android devices running Android Lollipop 5.0 or above.