Online Account Management FAQs

You can sign up for online account access on chase.com or the Chase Mobile^® app. To sign up:

To sign in, go to online banking. If you’re not enrolled, choose “Enroll now.”

You can change your personal details (including your username and password, phone numbers, email addresses and more) by choosing “Profile & Settings” on chase.com.

On the sign-in screen, choose "Forgot username/password?" Then enter your Social Security Number or Tax ID and your Chase Auto account number. Choose "Next" to see your User ID. If you need to create a new password, choose "Yes." Then choose "Next" and follow the on-screen prompts.

Make sure you’re using the correct login credentials for chase.com as you may have also enrolled in other vehicle manufacturer or dealer sites that could have been set up with a different user id and/or password. If you're still having issues, please contact us at 1-877-242-7372.

You can download the Chase Mobile^® app from the Apple App Store or Google Play.

For more information, go to chase.com/digital/mobile-banking. 

Keep in mind: The Chase Mobile^® app is available for select mobile devices. You can enroll in Chase Online℠ to download the Chase Mobile^® app. There's no charge from Chase, but message and data rates may apply.

You can send us a secure message by following these steps.

1. Sign in to chase.com. 
2. Go to the side menu and choose “Secure messages." 
3. Choose  (+) "New Message". 
4. Choose the appropriate option from the “what is this about” dropdown. 
5. Choose your auto account and choose the topic related to your inquiry. 
6. Choose “Send us a message” and type your message.
7. Choose "Send Message".

To add an attachment to your message:

1. After you've typed your message, choose (+) “Add attachment (10 MB or 20 files remaining).”
2. Choose the file from your computer and choose “Open”
   
3. Choose "Send Message"