Staying Resilient With Chase Connect
As we navigate these challenging times, there are some immediate things you can do to enhance and maintain your productivity and help protect your organization from fraud should you be invoking your resiliency plans.
Watch this instructional video created just for our clients’ users and administrators
The video provides timely resiliency strategies you can use today, such as:
- Make sure you have enough administrators to manage entitlements and consider setting up additional users to perform work. Remember, when you request that we change an existing user’s role to Proxy Admin, their profile will be locked, and they will lose access until the new role is approved. Contact client service before sending your request to help minimize any disruption.
- Carry your SecurID® token with you should you need to work from home or an alternate location. If you need a replacement token, please reach out to your client service associate for assistance.
- Review IP Security settings, and if some users need to work from home or other locations, consider adding those IP addresses. For mobile users, consider turning off IP Security so that they can log in from any location when they are on-the-go. Confirm these decisions with your internal control officer.
- Think about transaction limits, and if you think you may need an increase to accommodate unique needs during alternate work arrangements, remember that limit increases require approval and may take a few days.
- Prepare to make deposits remotely. Chase QuickDepositSM is available on the Chase Mobile® app, if you already use the service on your computer. System Administrators may need to entitle users to the mobile app.
As another option, scanners can function at alternate locations to deposit checks, provided that the necessary drivers and scanning software are installed.
- Be aware of a higher risk for cyber threats. Use diligence to avoid phishing schemes or malware—and encourage employees to be vigilant, share resources and stay alert.
Do not change payment instructions to vendors, suppliers or other payees without validating it through a call back to a known contact using a telephone number from a system of record. Follow your own internal control procedures to change accounts payable remittance information.
For more information or to check out our guides:
Nothing is more important than your safety and well-being during any resiliency event. Please work closely with your relationship team during this time or call Commercial Banking client service if you need additional help.
