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Fraud Protection Services

Fraud Protection Services

Simple, yet powerful tools to help prevent payments fraud

Payments fraud is on the rise. Enroll in these digital services today to help safeguard your Chase Connect® accounts from the threat of fraud.

ACH debit block

Block all ACH debits from your accounts or specify which vendors can collect payments.

Check Protection Services

We'll review checks presented for payment based on information you provide. Any discrepancies are presented as exceptions. This service is commonly referred to as Positive Pay.

Check Monitoring

Set a dollar amount threshold and we’ll present any checks at or above that amount for your review. This service is commonly referred to as Reverse Positive Pay.

Additional Services

Cashflow360℠

Connect digitally with suppliers and customers to automate invoicing, approvals and reconciliation.

Access & Security Manager

Delegate cash management tasks to your employees while still maintaining the control you need.

Mobile

Manage your accounts on the go through the Chase Mobile® app or with our mobile-friendly site.

Account Alerts

Receive email and push alerts for updates on your accounts and transactions.

Frequently Asked Questions

Who do I contact if I suspect fraud has taken place?

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If you suspect fraudulent activity on your account, please contact your client service associate or call the Chase Connect Service Center at (877) 226-0071. For government entities or nonprofit organizations, call (855) 893-2223.

What is ACH debit block?

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ACH debit block helps protect against unauthorized ACH debit transactions posting to your account(s). You may block all debits or add “allowable IDs” for vendors you would like to pay. You may also set a transaction limit for the vendors you allow.

How do I digitally activate ACH debit block?

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Sign in to Chase Connect and choose Security, then Settings. Choose the accounts you’d like to enroll, then choose Submit. Repeat this process for each account you’d like to enroll. Next, add vendor allowable IDs for each account—adding IDs right away will help prevent any allowed debits from being blocked.

What if I was already using ACH debit block through the offline process?

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Your existing offline ACH debit block service will remain active whether or not you activate the maintenance feature online. You don't need to re-establish your activation or settings, but when you enroll online, you'll have the ability to change your ACH debit block settings. If you’re an existing ACH debit block user, you’ll see your established allowable IDs once you complete the online enrollment.

What is Check Protection Services?

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Check Protection Services (Positive Pay) reviews the checks you write against the check issuance information you provide. You can set up exception reports, review outstanding check reports and sign up for alerts.

What is Check Monitoring?

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Check Monitoring (Reverse Positive Pay) monitors the checks you write over a threshold amount you set. Anything that's over the threshold is flagged for your review.

Can I enroll in both Check Protection Services and Check Monitoring?

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No, you cannot enroll the same Chase Connect account in both but you may choose to have one feature on certain accounts and the other on different accounts.

What alerts are available for Fraud Protection Services?

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For Check Protection Services and Check Monitoring, you'll receive an automated alert when your enrollment is complete. You can subscribe to cut-off time alerts all within Profile & Settings. For ACH debit block, you can subscribe to alerts that'll notify you when a transaction has been blocked. Your client service associate will need to set up these alerts for you—they cannot be set up online yet.

What if I no longer want to be enrolled in one or more of the Fraud Protection Services?

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If you wish to unenroll in any Fraud Protection Service, please contact your client service associate or the Chase Connect Service Center at (877) 226-0071. For government entities or nonprofit organizations, call (855) 893-2223.