Refund policy

Exchanges and Returns

To initiate a return, please call us at 1-888-659-4961. You will be issued an RMA number and be provided shipping instructions. You are responsible for the cost of shipping returned items unless otherwise specified below. We need to receive the return within 15 days of approving the transaction in order to issue a refund.


Exchanges

If you need to exchange an eligible item for a different item of the same type (i.e. device model for another), give us a call at 1-888-659-4961. We will help you select the new item and provide you return instructions for the original item.



Defective Product Returns

If you receive hardware that is defective you have 90 days to contact us for a free replacement. We will help you select the replacement item and pay to ship back the defective item. We must receive the defective item back within 15 days. Please see specific device replacement eligibility below.



Replacement Policy

If your device stops working and you need a replacement see below device specific eligibility:


- Smart Terminal- 90 day replacement policy at $0

- Smart Terminal- 91-365 day replacement policy- $50 per device

- Chase Card Reader - 90 day replacement policy at $0

Chase Card Reader purchased more than 90 days ago may not returned or replaced.


Returns

Items can be returned within 30 days of purchase in most cases. However, some products have different policies that can be viewed below.

Smart Terminal- 90 day return policy 

Chase Card Reader- 90 day return policy 


Incorrect Order

If you do not receive exactly what you ordered, we will waive all restocking fees and take care of the return shipping. We’ll also help you purchase a replacement and will upgrade your shipping at no cost to you.



Ineligible Items

The following items are not eligible for return:

  • Non-serialized Items (i.e. paper, printer ribbons, etc)
  • Incomplete Returns- items that do not have their original packaging, manuals, blank warranty cards, and other accessories provided by manufacturer
  • Encrypted Card Readers



Merchandise Damaged in Transit

If the package arrives to you damaged, please refuse to accept delivery from the carrier. If you do accept the delivery, please take the following steps within 5 days of delivery:

  1. Note the damage on the carrier’s delivery record so that we can file a claim.
  2. Save, as is, the merchandise AND the original box and packaging it arrived in.
  3. Call our support team immediately so we can arrange a carrier’s inspection and pickup of the damaged merchandise.
  4. Any further questions? Please call us at 1-888-659-4961.