All frequently asked questions apply only to your student loans serviced by Chase. For student loans not serviced by Chase, please contact your loan servicer directly. If you still have questions after reviewing our FAQs, please contact us.


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Questions About Repayment


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*The 0.25% rate reduction is available to borrowers in repayment who enroll in our Automatic Debit Program and have their monthly payments automatically deducted from a bank account by Chase. This interest rate reduction will begin when the borrower payments start being automatically deducted by Chase and will remain in effect as long as automatic payments continue without interruption. The reduced interest rate will return to the non-discounted rate if automatic payments are canceled, rejected or returned for any reason, or during periods of deferment or forbearance. The 0.25% interest rate reduction will not lower the monthly payment amount but will instead reduce the interest that accrues, thereby reducing the total amount repaid.