What does suspicious email look like today?

Identity thieves constantly develop new ways to compromise your personal information. Make sure you can spot the latest fraudulent email strategies by reviewing the examples below. These are just some of the suspicious communications our customers have received from questionable sources. They are not legitimate messages, and you should not respond to them.

Remember:

  • Chase will never ask for your Personal Identification Number (PIN) or Password over the telephone, text message or email.
  • In addition to email, criminals also use pop-up windows to request your confidential information.

Already gave your information? Please go to our Identifying and Reporting Fraud page and contact us immediately.

 

Example 1

NOTE: Attachments in this example contain malware and should not be clicked on.

Subject: IMPORTANT - New Chase Documents
From: Chase Documents

 
 

Note: This is a service message with information related to your Chase account(s). It may include specific details about transactions, products or online services. If you recently cancelled your  account, please disregard this message.

We're writing to let you know the "New Documents" are available. Please view and complete the attached forms and documents in order to complete your request.  

 

Example 2

Subject: Notification of limited account access
From: smcss@chaseonline.chase.com
Date: Mon, 2 Jan 2012 20:27:56 -0500

Note: This is a service message with information related to your Chase online account(s). It may include specific details about transactions, products or online services. If you recently cancelled your account, please disregard this message.

 
 

Dear Chase account holder,

Due to concerns, for the safety and integrity of your Chase online account we have issued this warning message. It has come to our attention that your account information needs to be updated due to inactive members, frauds and spoof reports.

We ask you to visit the following link to start the procedure of confirmation on customer data.

To get started, please click HERE.

Please don't reply directly to this automatically-generated email message.

Sincerely,

Chase Online Services

 

Example 3

Subject: Chase Online Bank Security Alert
From: account_onlinebanking@chaseonline.com
Date: Mon, 2 Jan 2012 16:19:45 -0500

 
 

Dear Chase OnlineSM Customer:

We're writing to let you know that your account is having problem we require you to verify your account immediately by clicking on the verification link below.

To verify your account, log on to www.Chase.com.

If you aren't chase bank customer and think you've received this message in error, please call our Customer Support team immediately, using the phone number on the "Contact Us" page on Chase Online.

Please don't reply directly to this automatically-generated email message.

Sincerely,

Online Banking Team

 

Example 4

From: Chase <chase@securesuite.net>
Subject: Customers Support Service : This instruction has been sent to all bank customers
Date: January 2, 2012 6:42:23 PM EST

 
 

Dear client of Chase Bank,

Technical services of the Chase Bank are carrying out a planned software upgrade. We earnestly ask you to visit the following link to start the procedure of confirmation on customer data.

To get started, please click the link below:

http://www.chase.com/cmserver/users/default/confirm.cfm

This instruction has been sent to all bank customers and is obligatory to follow.

Thank you,

Customers Support Service