What does suspicious email look like today?

Identity thieves constantly develop new ways to compromise your personal information. Make sure you can spot the latest fraudulent email strategies by reviewing the examples below. These are just some of the suspicious communications our customers have received from questionable sources. They are not legitimate messages, and you should not respond to them.


  • Chase will never ask for your Personal Identification Number (PIN) or Password over the telephone, text message or email.
  • In addition to email, criminals also use pop-up windows to request your confidential information.

Already gave your information? Please go to our Identifying and Reporting Fraud page and contact us immediately.


Example 1

From: "Chase" <curently@creditor.com>
Date: October 3, 2015 at 2:40:44 PM CDT
Subject: Your account has been temporary locked!




Dear Chase OnlineSM Customer:

A review of your Chase Online account has raised some concern that your use of services may not meet the guidelines in Chase User Protection Agreement.
As a result, we've taken the following action on your account:
For your safety you have been temporarily restricted.
You're not allowed to use your Chase Online until we rise up your Protection.
Some or all of your transactions may have been canceled.

To remove your restriction Click Here


Go Paperless! It's fast, simple and secure. Sign up now

We appreciate your cooperation in resolving this matter as quickly as possible. We look forward to working with you to restore your future transactions.

JPMorgan Chase Bank, 2015 N.A. Member FDIC


Example 2

NOTE: Attachments in this example contain malware and should not be clicked on.

Subject: IMPORTANT - New Chase Documents
From: Chase Documents


Note: This is a service message with information related to your Chase account(s). It may include specific details about transactions, products or online services. If you recently cancelled your  account, please disregard this message.

We're writing to let you know the "New Documents" are available. Please view and complete the attached forms and documents in order to complete your request.