Identity theft happens when a criminal obtains your personal information to steal money from your accounts, open new credit cards, apply for loans, rent apartments and commit other crimes — all using your identity. These acts can damage your credit, leave you with unwanted bills and cause you countless hours and frustration to clear your good name.
Go to Reporting Fraud to learn more about identity theft and help stop it in its tracks.
Identity theft starts when someone misuses your personal information such as your name and Social Security Number, credit card numbers, or other financial account information. For identity thieves, this information is as good as gold.
Skilled identity thieves may use a variety of methods to get hold of your information, including:
The best way to find out is to monitor your accounts and bank statements each month, and check your credit report on a regular basis. If you check your credit report regularly, you may be able to limit the damage caused by identity theft.
If you're a victim of identity theft or account fraud, you should notify your bank(s) right away. If you’re a Chase customer, you should call a Chase customer service representative immediately. Chase will work with you to help correct any unauthorized transactions in your Chase accounts, fix any incorrect reports Chase submits to credit bureaus, and help protect you from any future identity theft or account fraud.
We also suggest that you immediately:
You may also want to review these resources for additional tips and information:
You should never give out personal or financial information such as your checking account, credit card or Social Security numbers over the phone unless you initiate the call or know the person or organization you’re dealing with.
No legitimate representative of JPMorgan Chase will ever ask you for your PIN or password via email communication. They will request this information only when you call in to discuss your account.
Always use caution when you receive a phone call from someone who:
Please contact us immediately if you believe you have given out any personal information over the phone. To report a suspicious phone call or potential fraudulent activity, please follow the instructions on this page.