You can download the Chase Mobile app from one of our four authorized app stores: the Apple® App Store, Google® Play or Amazon® Appstore.
We don’t charge to download or use the Chase Mobile app. However, you should contact your wireless service provider to see if connectivity or usage rates apply. Fees we disclosed in your Chase OnlineSM and account agreement(s) still apply.
You must be enrolled in Chase Online to access account information and perform banking transactions through the Chase Mobile app. If you're not enrolled in Chase Online, simply go to www.Chase.com from your computer and click the "Log In or Enroll" tab, then “Enroll in Chase Online.”
You can use the ATM/Branch locator and find Chase contact information in the Chase Mobile app without enrolling in Chase Online.
Yes, and if you're not enrolled in Chase Online, simply go to www.Chase.com from your computer and click the "Log In or Enroll" tab, then “Enroll in Chase Online.”
Simply download the Chase Mobile app, select the app from your mobile device and log in. The first time you log in, we'll prompt you to verify that you own the accounts you want to access from your device. To do this, you'll need to request an Identification Code, which you can receive by phone, email or text message. When you receive your Identification Code, use it to complete the identification process and log in to the Chase Mobile app.
We’ll lock access to the Chase Mobile app after the fifth invalid login attempt. To reset your Password, you can log in to www.Chase.com from your personal computer or contact the Internet Service Center at 1-877-CHASEPC (1-877-242-7372).
Yes, your Chase Mobile app session will time out after 12 minutes of inactivity. To avoid timing out, please ensure you’re active in the session after you’ve logged in.
You can see the same Chase checking, Chase Liquid® card, savings, money market, investment, credit card, business, home equity, auto and mortgage accounts you access on Chase OnlineSM using your Chase Mobile app. Student loan accounts aren’t available through the Chase Mobile app.
Some features are available only for eligible accounts. Some restrictions may apply.
Using your Chase Mobile app, you can:
1 We do not charge for Alerts, but message and data rates from your communications service provider may apply. Alert delivery may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations. When you review your balance, keep in mind it may not reflect all transactions, for example, recent card transactions or checks you’ve written.
You’ll only need to download the Chase Mobile app once. However, we’ll periodically release updates as we improve the app. Please refer to your app notifications for updates.
We use secure technology to encrypt your personal information such as User IDs, Passwords and account information. The Chase Mobile app and mobile website will decode any encrypted information we send you.
For your security, we always ask you to use your Chase Online User ID and Password to access the Chase Mobile app or website (except for the ATM/branch locator and publicly available Chase contact information).
When you first attempt to log in using the Chase Mobile app, we'll ask you to verify that you own the accounts you want to access. To do this, you'll need to request an Identification Code, which you can receive by email, phone or text message. When you receive your Identification Code, use it to complete the identification process and log in using the Chase Mobile app. This helps protect your accounts from unauthorized access, even if someone has your login credentials.
You should always use the log off button to close your session after using the Chase Mobile app or website. For your security, even if you don’t log out, your session will time out after 12 minutes of inactivity. After this, anyone using your mobile device will have to enter your Chase Online User ID and Password to access your account information. If your mobile device is stolen, no one can access your account information without your Chase User ID and Password.
We also recommend that you not store your User ID and Password in another app on your device, for instance in the Notes app.
Even if you believe there’s no way for someone to access personal information from your device, you should consider contacting your wireless service provider to have your device deactivated, and wipe out all apps and data on that device.
We never store any account information on your device. You can only see your account information after you’ve logged in to the Chase Mobile app.
For your convenience, you can save your User ID so it will be pre-filled when you return. This will only happen if you select the “Save User ID” checkbox on the log on screen. If you are uncomfortable storing this information in the Chase Mobile app, you shouldn’t select this option.
Other apps on your device can’t access information from the Chase Mobile app. Mobile apps are independent from one another. This means the data contained in one app is not visible to any other app on your device.
Malware and viruses are potential threats on any computer system, including mobile devices. In order to protect your mobile device from malware and viruses, you should follow some precautionary steps:
Conceptually, phishing is the same on a mobile device as it is on your computer: A fraudster uses a fake website to capture your personal information. Always verify the entire URL before entering your personal information on any website. This may be challenging on a mobile device, since the small screen makes it more difficult to confirm the entire URL in the address bar.
To be safe, always make sure the lock icon appears next to the browser address and that the address begins with “https.” The “s” indicates that you have a secure connection. Chase never uses “http” for any customer interaction.
A spoof is an app created to look like the official Chase Mobile app. This is similar to phishing, but it’s performed through an app instead of a website.
To avoid downloading a spoof app, always use the official app stores (Apple App Store, Google Play or Amazon Appstore) to download or update the Chase Mobile app and confirm that JPMorgan Chase Bank is the publisher. To limit the presence of spoof apps mimicking our Chase Mobile apps, we scan the app stores periodically to make sure any spoof apps are removed.