Chase doesn't charge any fees to use the mobile website. However, you should contact your wireless service provider to see if any connectivity or usage rates may apply.
You can use the ATM/Branch locator feature and access contact information for Chase without being enrolled in Chase Online. For security purposes, you must be enrolled in Chase Online to access account information and perform banking transactions through the Chase Mobile Website.
Yes. And if you're not enrolled in Chase Online, you can enroll from a computer. Simply go to Chase.com from your computer and click "Set Up Online Access" on the upper left corner of the homepage.
To get started, simply go to Chase.com using your mobile device's Internet browser and log on. We'll prompt you to verify that you own the accounts you want to access from your phone. To do this, you'll need to request an Activation Code, which we'll send to you by phone, email or text message, depending on the delivery method you selected. When you receive your Activation Code, you can use it to complete the activation process and log on to Chase.com from your mobile device.
There are several ways you can apply for a Chase account:
Your Chase Online access will be locked after the fifth invalid User ID and Password entry. You can reset your Password through Chase Online at Chase.com using a personal computer.
Yes, just like your session on Chase Online using a computer, your Chase Mobile Website session will time out after 5 minutes. Please ensure you are active on the site after you've logged on.
You can see your checking, savings, credit card, home equity, auto and mortgage accounts using your Chase Mobile Website.
Using your Chase Mobile website, you can:
Yes, you may use your "Back" button within the browser interface. However, if you're trying to complete an online transaction, like paying bills or transferring funds, we encourage you to avoid using the "Back" button and instead use the links and navigational buttons we display on our pages. This will help ensure your transactions follow the appropriate flow and are completed correctly.
Our 128-bit SSL encryption technology can help you safeguard Internet traffic and helps protect your information as it travels from your mobile device to the bank. We also offer a guarantee that applies to transfers to or from your personal Chase checking and savings account initiated through the Online and Mobile Bill Payment and Transfer Service.
Our guarantee covers 100% of any unauthorized online use of your consumer deposit account for Bill Pay and Transfer Services, if you tell us within two days of your discovery of the usage. See the Chase Online Bill Pay Guarantee for more information.
No. For your own safety, we'll ask you to use your Chase Online User ID and Password to access your Chase Mobile Website (except for the ATM/branch locator function and publicly available Chase contact information).
When you first attempt to log on to Chase Online with your Chase Mobile Website, we'll prompt you to verify that you own the accounts you want to access. To do this, you'll need to request an Activation Code, which we'll send to you by phone or text message, depending on the delivery method you selected. When you receive your Activation Code, you can use it to complete the activation process and log on to the secure site on Chase.com.
We require users to enter a valid User ID and Password, to access the secure Chase Online site. If your mobile device is stolen, they won't be able to access the Chase Online secure site without your User ID and Password. You should also contact your wireless service provider to have your device deactivated.