Chase Mobile via text is an easy and convenient way to access your accounts almost anywhere. You can use this service to see your account balances and activity right from your mobile phone.
There is no fee from Chase to use Chase Mobile via text. We won't charge you when you send a text message to the five-digit U.S. short code CHASE (24273), or when you receive account information via text message. However, message and data rates may apply.
You will need a personal or business checking, savings or credit card account to activate the service and a mobile device or cell phone with the ability to send and receive text messages.
Yes, our service should work, provided your phone has the ability to send and receive text messages. You may want to contact your mobile provider or service plan to make sure your mobile device or cell phone is text messaging enabled.
You can sign up by logging into Chase OnlineSM via Chase.com. From here you can register your mobile phone to send and receive messages with Chase Mobile via text.
You can only register one mobile phone with Chase Mobile via text on Chase Online. It's possible to add additional mobile phone(s) by calling Customer Support. Note: If you have more than one mobile number enrolled, you won't be able to receive Account Alerts via text. If you receive mobile text Alerts and still want to enroll more than one mobile phone, we recommend you change your Alerts delivery profile to instead receive email or voice Alerts.
Chase Mobile via text will work with most prepaid plans, but we cannot guarantee that your carrier supports the five-digit U.S. short code CHASE (24273). T-Mobile prepaid does not support short codes so you won't be able to use Chase Mobile via text with T-Mobile prepaid.
Text the word "help" to the five-digit U.S. short code CHASE (24273). We will send you a help message in a minute or so. Or, visit http://chase.com/mobile to get an in-depth look at how to use the service.
Text STOP to the five-digit U.S. short code CHASE (24273). We’ll send you a confirmation message in a minute or so thereafter. We’ll no longer send you text messages for any of your Chase accounts. This will include Alerts, as well as messages for Chase QuickPaySM and Chase Mobile Banking.
At Chase, we're dedicated to protecting your personal information. And we use a variety of technologies that help ensure our products and services remain secure. We do not include full account numbers in the text messages sent via Chase Mobile.
Send your text message to the five-digit U.S. short code CHASE (24273). Note: Add CHASE (24273) to your contact list for easy access.
No. Whether you type "BAL" or "bal," we will send your account balance to you via text message.
Absolutely! We've built some helpful shortcuts into Chase Mobile via text so you can easily access your account information quickly, securely and when you need it most.
bal - Get balances for all your accounts.
(Note: Available Balance for deposit accounts is the balance of funds available for withdrawal or transfer; certain pending transactions, such as deposits that contain checks, may not be immediately available and wouldn't be included in the available balance.)
bal + nickname - Get balances for your nicknamed account(s).
hist + nickname - See a history of transactions for your nicknamed account(s).
due + nickname - Check the payment due date for a nicknamed credit card account.
nick - See a list of your account nicknames.
help - Get additional service information.
command - See a list of available commands.
stop - Unsubscribe from Chase Mobile via text.
Command: bal chk1
Expected Response: Available balance for nicknamed account 'chk1'
Command: hist chk1
Expected Response: History of transactions for nicknamed account 'chk1'
Command: due card1
Expected Response: Due date for nicknamed account 'card1'
Avoid using a signature: Many phones have the capability of attaching a signature to your outgoing text messages, similar to a signature you may have attached to your outgoing email. In order to receive reliable results, you must remove the signature from messages you send us.
Avoid replying to a previous Chase text message: When you "Reply" to any of your previous Chase text messages, your text message may carry additional text that isn't visible to you when you write the text message but will make it unreadable to Chase Mobile via text. Always send new messages to CHASE (24273) to get the best results.
"1/2" means you are reading the first message in a series of two messages. We label this as "1/2" to ensure you will read your text messages in the correct order.
We send messages back to you in the order they were intended to be read, and we will always clearly indicate which messages they are ("1/2" or "3/3," for example). Unfortunately, depending on your mobile provider, messages sometimes get mixed up on the way to your phone.
Depending on your mobile provider, it may take a while for messages to get delivered. If you receive one message, it means we've sent all the messages to you and you should receive them shortly. It may take a few minutes for you to receive them all. If after a few minutes you still haven't received all your messages, please let us know. If the problem persists, you may want to contact your mobile provider.
Each response you receive from Chase may vary in size because all text messages are limited to 160 characters. Sometimes we can't send all of your account information in one message because it exceeds the 160 character limit. In this case, we will send your account information over multiple messages — no more than five at a time.
You can narrow down your results by creating nicknames for each account on file. Please use these nicknames to cut down on the length of each resulting message.
You can receive up to five results per inquiry.
You may already have text messages enabled on your mobile phone, but the use of "short codes" may be blocked by your mobile phone service provider, or per your request. You must have short codes enabled to use Chase Mobile Banking. (Note: "Short codes" are special telephone numbers, usually five digits long, that are used to send text messages from mobile phones. They're often used for services such as television voting, ordering ring tones, charity donations and mobile services.)
Please contact your mobile phone service provider to ensure they aren't blocking the use of short codes.
Note: Your mobile phone service provider may need to correct these issues before you can use Chase Mobile Banking via text. Please confirm your service options with your mobile phone service provider before you contact the Chase Mobile Help Line.
There is no charge from Chase, but message and data rates may apply. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written. A qualifying Chase transfer account is required to transfer funds via text.
If you are enrolled in Chase Mobile via text and Alerts via text when your balance falls below your threshold or your account is overdrawn, you will be sent a text alert when one of those events are triggered. If you have eligible Chase accounts from which to transfer funds, you may respond via text to the alert with a transfer request.
If you have one eligible account to transfer from, you would reply using the letter "T" (which stands for Transfer) followed by a space and then the amount you wish to transfer. A sample text reply to transfer $250 would be T 250.
If you have more than one eligible account to transfer from, you will be shown the balance for two of those accounts and you will be given the option to choose "A" or "B" as your "Transfer from" account. Simply text reply to transfer $250 from one of the accounts would be either A 250 or B 250.
If you have no eligible "transfer from" accounts, you will not see an option to transfer via text message.
Up to 24 hours from the time the alert was generated. After that time, you will need to use another method of transferring funds.
It will be viewable online in your account activity and in your account statement. You will also receive a confirmation text message with the details of your transfer.
They are typically delivered after your account dips below your preset limit or becomes overdrawn although delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider, technology failures, and system capacity limitations. You can change your Alerts delivery preferences in your Alerts settings on Chase Online.