With Access Manager, small business owners can provide other individuals, such as a bookkeeper or accountant, with limited or full access to their accounts online. Access can be limited by account number, by the type of transactions an individual can use, by daily dollar limits on how much money can be moved, and more. Plus, Access Manager provides detailed activity reports for monitoring the activity of each individual.
The administrator will have control of assigning users and deciding which accounts each user will have access to, depending on your specific security needs.
Each authorized user will have a unique User ID and Password, which grants them access only to the accounts specified by the account administrator.
Only a signer on the account can have account administrator privileges. The first person to sign up for Chase Online for Business is automatically assigned the role of the account administrator. If you need to reassign this responsibility, call the Internet Service Center at 1-877-ChasePC (1-877-242-7372).
No, there can only be one account administrator for each Chase Online for Business relationship.
If you would like to assign the account administrator responsibility to someone else in the organization, call the Internet Service Center at 1-877-ChasePC (1-877-242-7372).
As the account administrator, simply log-on with your User ID and Password and click “Access Manager” to get started. For other individuals who were set up as authorized users, they simply log-on using the ID and temporary Password the administrator provided to them.
Test drive Access Manager, along with other great Chase Online features.
An authorized user can be any trusted individual such as an accountant, bookkeeper or a business partner. Each authorized user will have a unique ID and Password which gives them access only to the accounts and services specified by the account administrator.
Click Add new user from the Access Manager overview page. This will take you through these four simple steps:
To add a user, the account administrator will need to provide the user's first and last name, a select User ID and a temporary Password.
Yes, for each account you can identify the level of access ("no access," "view only," "transact") for each account. If they can transact, you can determine the transactions they can use, any limits you want to place on the amount of money that can be moved, and if they require another individual to approve a transaction before any money is actually moved.
You may set up as many as 99 users with varying levels of access.
Once users are set up and provided with a User ID and Password, they'll have immediate access to the accounts.
Yes, a user will be able to log in to Chase Online for Business. However, the user will only have access to the Message Center and the Customer Center. They will be presented with a message on the My Accounts page stating that account access has not been provided.
To set up a new user, click "Add new user" from the Access Manager overview page, and follow these four simple steps:
You can give your users access to these transaction types: pay bills, make ACH, tax, or Direct Deposit payroll payments, transfer funds, Footnote (Opens Overlay) make wire transfers, create Online Invoices.
5Users cannot make transfers from credit products.
Yes, you can restrict a user to view-only access to your some or all accounts. You can set an account to "view only" at Step #2 of the "Add user" process. For current users, you can go to "View/edit access" and select "view only" for the account(s) you choose.
Yes, you can set a dollar limit on how much money can be sent on a daily basis. This limit can be set by account number and by the type of transaction (e.g., wire transfers, bill payment, etc). You can set specific dollar limits for transactions at step #2 of the "Add user" process. For current users go to "View/edit access."
Yes. To grant identical access to multiple users, go to "View/edit access," select the user you would like to edit access for, then select the user whose access information you would like to copy from the drop down menu provided.
When setting up a new user, step #2 allows you to enter a dollar amount in the Daily Limit field for each account(s). Plus, you can set dollar limits that would require another individual to approve the transaction before any money is actually sent. For current users, go to "View/edit access" and enter a dollar amount in the Daily Limit field for each account(s).
An account administrator can grant access to checking, savings, CD, money market, credit, mortgage, investment, auto loan/lease and brokerage accounts.
Yes, you can grant access to your personal accounts if they are currently linked to your business accounts.
As the account administrator, if you use the edit account services to hide an account, all users will lose access to the account immediately and will be notified by a pop up message. If the account administrator later shows the account again the user will no longer be able to access the account unless the account administrator re-grants access to the account.
Only the account administrator can access the following activities:
To change the accounts a user can access, select "View/edit access" at the top of each page in Access Manager or from the Overview page.
We calculate daily limits on the payment date, not the date we receive the information. The payment date is calculated for the date based on the type of payment instruction. A payment date must always be a bank business day—Monday through Friday excluding federal holidays. Cut-off times are:
If a user edits a transaction that needs to be approved, he or she will become the owner and the initiator of that transaction. The transaction is no longer associated with the user who originally created it and will be included in your daily limit.
If a user schedules a transaction that exceeds the daily limit on a given transaction type the transaction will be denied by the system. The user will receive a message stating the payment has been rejected because it exceeds their daily limit.
If a user schedules a transaction that exceeds the approval limit the transaction will be accepted by Access Manager and will be required to be reviewed by an approver. The user will receive a confirmation message in their Message Center mailbox verifying the payment has been submitted and needs to be approved.
When a payee is added or changed, the User ID of the person who made the change and the date and time the change was made will be captured and displayed in the payee details.
If you delete or suspend an authorized user all pending transactions scheduled by that user will still be processed unless you delete the transaction.
Yes you can, transactions can only be canceled if they are in the pending stage. For future-dated transactions, you may go to the pending screen to edit or cancel the transaction. For current day transactions, you have until the cut-off time indicated to cancel that transaction.
Yes, when adding new users you can require approvals at step #2 – "Add user." Here you will select "Approval Required" for each type of transaction as well as by account number. You can also specify a dollar amount above which a transaction will require an approval before it is complete. For existing users go to "View/edit access" select "Approval Required" and enter a dollar amount in the Approval Required Amount field.
To see or change a user profile, go to "View/edit user profile." Here you can also change the status of a user by selecting either "Activate/unlock," "Delete" or "Suspend" based on your preference.
Changes to a user profile go into effect immediately. If a user has an open Chase Online session, that profile will be impacted by the change the next time the user accesses the system.
If you suspend or delete a user, all prior transactions will continue as scheduled and will not be affected.
If a user name is changed, his previous name will be displayed for prior or existing transactions under that User ID. All future transactions will display the updated name.
If a user enters an incorrect User ID or Password after three attempts he or she will be locked out of the system.
If a user is locked out, go to "View/edit user profile" and select "Activate/unlock."
Yes, users can be set up to approve transactions for other users at step #3 - Add user.
An administrator may require (this step is optional) an authorized user to obtain approval for specific or all eligible transaction types including account transfers, bill payments, Direct Deposit payroll, tax payments and wire transfers. You can also require approvals only if a dollar amount for a transaction exceeds a set daily or transaction limits.
To see if a transaction requires approval, you will see a pending approval link next to the transaction type (i.e. account transfers, bill payments).
If you're the account administrator or have been given approver rights, log on and click "Payments & Transfers." If you have transactions awaiting approval, we'll display next to the type of transaction (such as Bill Payment, Tax Payment, etc.) the number of transactions that need approval.
The approver will receive an error message explaining that the date is past due and must be edited. Only approvers who have access to perform the transaction type for the account will be able to edit and resubmit it. Payments pending approval are deleted systematically 30 days past the schedule date of the payment if it has not been approved.
No, when a user approves a repeating payment, no further payments from the series need to be approved.
If an approver edits a transaction, they become the owner and the initiator of that transaction. The transaction is no longer associated with the user who originally created it.
If a transaction is rejected by an approver an email notification will be sent to the user's Message Center mailbox and to their external email address.
You will get a notification in your Message Center mailbox. You will also see an indicator on the Payments and Transfers page and you can see the approved transaction on the pending page (i.e., Pending Bill Payments).
Only the administrator has access to the reporting functionality.
Click "View reports" from either the Access Manager Overview page or the link at the top of each Access Manager page.
From the Access Manager Overview page, click "View reports" and select the Activity Report by user.
Yes, as the administrator, you can save the report by selecting "Export transactions" from the View Reports page.
The reporting capability provides you with activity for online transactions only.
The date range available is specific to the type of report you select. The date range varies from 90 days to 1 year.
Users are required to change their temporary Passwords, establish their Password reset questions, provide an email address and establish a Security Code. The Security Code authenticates a user when calling Chase Customer Service.
Users will only see accounts to which the account administrator has delegated access.
Users will not be able to show/hide accounts, see checks, statements, set Alerts or run reports.
Users will be able to send inquiries to Chase Customer Service through the Chase Message Center.
Yes, each user will be assigned their own Chase Message Center mailbox.