Whether you’re a first-time or experienced car buyer, Chase can help you make informed decisions on financing or refinancing Footnote (Opens Overlay) your car loan. Here are some answers to frequently asked questions:
You may check your loan status here. Log in using your user ID and password.
A "pending" status — instead of "approved" or "declined" — means that the application is still under consideration pending further credit review. We will contact you if you need to provide additional information.
If you apply during normal business hours, you should hear from us within 24 hours.
If you applied online, you should receive an e-mail from us within 24 hours advising you a decision is available for your review on Chase OnlineSM.