Cyber Security Update

October 2, 2014


Important Update on Cyber Security

We want to update you further on the cyber attack against our company.  After extensive review, here is what our forensic investigation has found to date.

Here’s what you should know now:

  • There is no evidence that your account numbers, passwords, user IDs, date of birth or Social Security number were compromised during this attack.
  • However, your contact information – name, address, phone number and email address – was compromised.        

Your money at JPMorgan Chase is safe:

  • Unlike recent attacks on retailers, we have seen no unusual fraud activity related to this incident.
  • Importantly, you are not liable for any unauthorized transaction on your account that you promptly alert us to.

We are very sorry that this happened and for any uncertainty this may cause you.  We don’t believe that you need to change your password or account information. Click here for answers to questions you might have.  As always, we recommend you use care with your accounts and information, as we describe in our Security Center.

We’re here to help
Attacks like these are frustrating. There are always lessons to be learned, and we will learn from this one and use that knowledge to make our defenses even stronger. 

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