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CHASE OWNED PROPERTIES - FAQS
 
Definitions
Finding a property on this website
Creating a Chase Properties profile
Buying a Chase REO property
Financing
Other
Definitions
What is a bank-owned or "REO" property?
REO, ("Real Estate Owned"), is a banking term used to describe a property that was acquired by a bank, lender or servicer as a result of a foreclosure or deed in lieu of foreclosure. Once the foreclosure or deed in lieu of foreclosure process is completed, the title has been transferred and the property is ready to be marketed, it will be available for sale through a local real estate agent.
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Finding a property on the Chase Properties website
I believe Chase services a specific REO property. Why can't I find it on the Chase Properties website?
We suggest that you:
  • Verify the current property title information from your source. If the property is not titled to JPMorgan Chase Bank, N.A. or an affiliate (Chase), may not be serviced by us and won't be available on the Chase Properties website.
  • Visit the Chase Properties website again at a later date. Properties serviced by Chase (titled to "JPMorgan Chase Bank, N.A.") are not available on this website until they are listed with a local real estate agent.
  • Please note that properties may be held in the name of predecessor companies affiliates or other entities for which Chase acts as servicer. For example, if titles show up as "Bank One," "Chase Manhattan Mortgage" or "JPMorgan Chase," the property is still serviced by Chase.
The city says "a property is a Chase REO property," but it isn't on the website. How can I get information about this property?
The property may not be available for sale because it is still occupied, in redemption or deemed unmarketable at this time.

Please contact the local real estate agent who represents the listing for specific details about the property. Keep in mind that it can sometimes take 14 days or longer for an REO property to become available for sale. For any other questions about REO properties that are believed to be serviced by Chase but are not listed on this site, please call 1-877-584-3290 from 8:00 AM to 8:00 PM Central time, Monday through Friday.

I'm trying to search for properties in a specific city, but I can't find the city in the "Select City" drop-down list. Why?
The only cities listed in the "Select City" drop-down list are cities where Chase REO properties are located. If a city doesn't appear in the list, Chase doesn't service any properties in that city at that time.

Can I find details about a property located at a specific address?
If a property at a specific address does not appear, it means that this property is not currently available for sale as a Chase REO. (Note: If the property's foreclosure sale was held recently, the property address may show up in the list of "soon to be available" properties. Make sure to check back.)

I want more property details than just what's listed here. How can I get more information?
Please contact the local real estate agent who represents the property for more details.

Can I get a foreclosure list?
Due to privacy issues, Chase does not provide lists of properties in the foreclosure process. You can enter search criteria on the Chase Properties website to see a list of Chase REO properties in the city or state you're interested in.

How long does it take after a foreclosure sale for a property to be listed on this site?
The length of time varies due to different state laws and other factors. In general, a property is listed as soon as the title is transferred and it is ready to be marketed . Please check the Chase Properties website periodically for updates, or create a profile and choose to receive e-mail Alerts when a new property matches your search criteria.

Are these properties only listed on the Chase Properties website?
No. The properties listed on the Chase Properties website may also be available on other websites or through your real estate agent. Chase lists REO properties with local real estate agents who typically place them on their regional Multiple Listing Service (MLS). This means that information about the Chase REO property is available to all real estate agents and websites that display properties from the MLS.

Who can I contact if I have questions about a property?
All Chase REO properties are listed with a local real estate agent. The local real estate agent is your best source for information about the property. The agent's contact information is listed with the property details on the Chase Properties website.
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Creating and using my Chase Properties profile
How do I set up a profile on the Chase Properties website?
If you don't have a Chase Online profile, you'll need to create a new User ID, Password and ID number for the Chase Properties website. From the Home tab, click "Create a profile" and select "No" when asked if you have a Chase Online User ID and Password. Then, follow the instructions to create your Chase Properties profile.

I already have a Chase Online profile. Do I need to create a separate User ID and Password to use Chase Properties?
No. You can use your Chase Online User ID and Password to create your Chase Properties profile and log on to the website. From the Home tab, click "Create a profile" and select "Yes" when asked if you have a Chase Online User ID and Password. Then, follow the instructions to create your Chase Properties profile.

If I update my User ID or e-mail address in my Chase Properties profile, does my Chase Online information change, too?
Yes. If you update your User ID or e-mail address in Chase Properties, your Chase Online information will also be updated. Note: If you have a Chase Online account, you won't be given the option to delete your Chase Properties profile.

What can I do with my Chase Properties profile?
Chase Properties allows you to search for Chase REO properties by entering a variety of search criteria. Once you've created your profile, you can save your search criteria so you can refer back to it anytime. You can also choose to receive e-mail Alerts when a new property matches your search criteria. Once you've logged on, you can visit the Searches & Alerts tab anytime to see or update your saved searches and Alerts.

Do I have to create a profile to search for properties on the Chase Properties website?
No, you can search for properties without creating a profile. However, you must have a profile to save your searches and receive Alerts from Chase Properties.
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Buying a Chase REO property
Do you sell Chase REO properties directly to the public?
Our local listing real estate agents coordinate with potential buyers and present all offers to Chase.

How can I purchase an REO property from Chase?
Offers for Chase REO properties should be made through the listing real estate agent. The contact information for the agent is listed with the property details on the Chase Properties website.

Do you sell your properties at a discount?

Chase lists and sells properties at their fair market value.

I already have a realtor. Can I present an offer to Chase through my realtor?
You can ask your realtor to write your offer and present it to our local real estate agent, who will then present it to Chase. The sale of our properties follows standard real estate procedures applicable to the state where the property is located.

Can I make an offer on a property before the foreclosure is complete?
Yes, in some cases. . Chase cannot accept an offer until the foreclosure has been completed and the title has been transferred. You can present pre-foreclosure offers to the owner of the property, not Chase. If the offer is for less than the amount owed, this is referred to as a "short-sale" and will require Chase's approval. Your real estate agent should be able to work with you and help you present an offer to the owner. Note: The information provided on the Chase Properties website is for informational purposes only and should not be used to make any financial or purchase decisions. Contact the listing real estate agent for further information.

Can I inspect the property?
Yes. You can schedule inspections on the property once your offer is accepted. The inspections will be at your expense and should be scheduled through the listing agent. The Chase REO properties are all offered and sold "as-is" and "where is," without representation or warranty, so it's important that you schedule any inspections you deem necessary.

Can I purchase properties in bulk?
Chase may conduct Bulk Sales from time to time. If interested in being added to a list of potential Bulk Sale Purchasers, please send an email with your contact information to GM.BULK.PURCHASES@CHASE.COM.
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Financing
Does Chase offer financing options on the Chase REO properties?
Yes, Chase may offer special financing for certain properties listed here. Please contact the mortgage lending representative at your local Chase Bank branch for further details about our financing options.
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Other
I am a real estate agent. Can I list Chase REO properties?
Chase does not hire real estate agents directly. We utilize selected national providers to manage our REO properties. These providers employ several local agents to market and sell the properties.

If you are a real estate agent or contractor interested in doing work for Chase, please send an email to REO.VENDOR@CHASE.COM to obtain contact information for our national providers.

Why do you perform a security check?
Our security check helps us ensure your privacy and keep our website secure. Learn more about this type of security check.
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