Mortgage Application Timeline

Chase MyHome is your personalized online tool that allows you to see and e-sign your application package and securely upload documents we may need from you. In addition, you can track your status and communicate with your Chase home lending team.

Chase MyHome includes 4 different pages—Activity, Tasks, Documents and Loan Details

• The Activity page is where you can check your status and post comments for your Chase home lending team. Your Home Loan Toolkit and CHARM booklet links are now shown in the Activity stream.
• The Tasks page lets you know what we need you to do to proceed with your home loan. The page provides you with either a list or calendar view of your tasks.
  
• The Documents page is a repository of the documents we have sent you electronically and any documents you’ve uploaded on Chase MyHome.  
• The Loan Details page provides you with a summary of your home loan request.

Yes, you can use your chase.com username and password to sign in to Chase MyHome. Use the link in your “Welcome” email to access Chase MyHome the first time, and afterwards you can sign in directly to chase.com or the Chase mobile app. 

Using the link in your “Welcome” email, go to the Chase MyHome sign-in page. Choose “Not enrolled? Sign up now.” in the sign-in box.  You'll need your mortgage application number to set up your chase.com username and password. When you’re done enrolling, you can go to Chase MyHome. If you don't have your application number, please contact your Chase home lending team at myhome.websupport@chase.com or 1-877-293-7071, Monday – Friday from 8 AM – 10 PM ET, Saturday from 9 AM – 7 PM ET.

Please don't include identifying information like account numbers or social security numbers in your email. We'll respond within 24 hours during our normal business hours. For more information on tools and resources available for customers, please go to chase.com/stayconnected.

If you have a chase.com username and password, you should be able to use it to sign in to Chase MyHome. If you have trouble signing in please contact your Chase home lending team at myhome.websupport@chase.com or 1-877-293-7071, Monday – Friday from 8 AM – 10 PM ET, Saturday from 9 AM – 7 PM ET.

Please don't include identifying information like account numbers or social security numbers in your email. We'll respond within 24 hours during our normal business hours. For more information on tools and resources available for customers, please go to chase.com/stayconnected.

Yes, you can sign in to Chase MyHome from your smartphone or tablet. Use the link in your Welcome email and then sign in with your chase.com username and password. For the best experience, hold your phone vertically and tablet horizontally. Once you've signed in, you can access Chase MyHome from the mortgage application tile on your accounts dashboard on chase.com or the Chase mobile app.

Check the Activity page in Chase MyHome for any changes or updates to your loan.

With Chase MyHome, you can keep in constant contact with us. You can track the progress of your loan and receive status updates in the Activity page. When you sign in to Chase MyHome, the new tasks will appear on the Tasks page.

The easiest way to communicate with your Chase home lending team is to send them an online message from Chase MyHome.

Your Chase home lending team is here to help you. You can find their names and phone numbers on the right side of Chase MyHome, or you can send them a message anytime using the messenger tool located below your team’s contact information.

The mortgage application package has important information about your mortgage application, including information about your loan terms (for example, loan amount and interest rate), projected payments and estimated closing costs, and some important legal notices.

The Home Loan Toolkit and CHARM booklets are helpful resources as you make your way through the home loan application process. The links to these required disclosures are located on the Activity page. The Home Loan Toolkit is a customer-friendly booklet to help you navigate the steps you have to take to get a mortgage to purchase your home. The Consumer Handbook on Adjustable Rate Mortgages (CHARM) booklet is an informational booklet about adjustable-rate mortgage products.

Giving us your intent to proceed means you'd like to continue with your application with us. Once you've reviewed your loan estimate—which tells you the good faith estimate of the fees and charges associated with your loan—you can give us your "intent to proceed” by completing the task in Chase MyHome. If you're a Home Buyers Advantage customer, you won't receive a loan estimate until after you provide us your property address. Then, your Chase home lending team will ask you to provide “good faith funds,” which we’ll credit to your closing costs at closing.

Once you provide your intent to proceed with your loan application, your Chase home lending team will collect good faith funds from you. These will be applied toward your closing costs, including the appraisal and/or any loan processing fees. Your good faith funds allow us to order a home appraisal, lock in your interest rate and process your loan. We’ll charge your good faith funds to your credit card as we can’t accept checks, cash, or money orders as payment methods. (Your good faith funds might not be refundable; check your application disclosure or ask your Home Lending Advisor or Chase home lending team for details).

When you upload your documents to Chase MyHome, we automatically and securely send them to your Chase home lending team to review and get back to you with questions. You can see any documents you’ve uploaded on your Documents page.

If you have already marked a task complete but its status is still “Overdue” or “Upcoming,” check the Activity page for comments from your Chase home lending team. We might need more information from you, or there could be an issue with the document you uploaded (for example, it isn’t legible).

You can download and save your mortgage documents for 30 days after your loan closing. Afterwards, you'll be unable to access Chase MyHome.