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Travel Notifications

Travel Notification

Enjoy seamless card usage while you travel.

Sign in to set up a travel notification.

Commonly asked questions

When can I set my travel notification? How long can I set it for?

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You can set your travel notification up to a year in advance for up to 90 days. 

Does my card have a foreign transaction fee?

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Cards with no foreign transaction fees include: 

  • Amazon Rewards Visa Signature
  • British Airways Visa Signature
  • Chase Ink Business Preferred
  • Chase Private Client (CPC) Checking or Savings accounts
  • Chase Sapphire Preferred
  • Chase Sapphire Reserve
  • The Hyatt
  • IHG Rewards Club Premier
  • Marriott Rewards Premier Plus
  • Marriott Rewards Premier Business
  • Premier Plus Checking accounts with Military Direct Deposit  
  • Private Banking accounts
  • Southwest Rapid Rewards Premier
  • Southwest Rapid Rewards Premier Business
  • United Explorer
  • United MileagePlus Club
  • United MileagePlus Explorer Business
  • United TravelBank
  • The Ritz-Carlton Rewards

All other cards have a foreign transaction fee of 3%. These fees will apply to all transactions made in currencies other than U.S. dollars. 

How is the foreign exchange rate calculated?

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  • Visa International or MasterCard International will convert transaction into U.S. dollars using their own currency conversion procedures prior to sending transaction amount to Chase
    • Exchange rate will be determined using one of following:
      • Range of rates available in wholesale currency markets for processing date (which may be different from rate received by card association)
      • Government-mandated rate in effect on that date
      • Exchange rate used by Visa or MasterCard may differ from rate on date of transaction

Where can I learn more about my card benefits?

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You can find your product benefits on the credit card home page by selecting your credit card and going to the “Additional Benefits” section on the bottom of the page. 

Why can’t I use my card in certain countries?

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Certain countries are sanctioned by the federal government’s Office of Foreign Assets Control (OFAC), so we can’t set up travel notifications for those countries.

Does my chip-enabled card need a PIN when I travel?

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Your debit card may ask for your PIN to complete the transaction. Your credit card, however, does not require a PIN. If a merchant asks about a PIN, you can say that your card only requires a signature for verification. If the merchant card reader prompts for a PIN, it may allow you to “Cancel” out of the prompt so you can sign. You may also be able to select “Enter” or “Continue” to bypass the PIN request.

How do I contact Chase while traveling?

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  • Email: Sign in to Chase OnlineSM and send us a message using the Secure Message Center (located under Connect With Chase on the navigation menu)
  • Phone: If you’re travelling domestically, call the number on the back of your card. If you’re travelling internationally, dial out to the operator (typically done by dialing 0) then provide the Int’l number on the back of your card. Your phone provider may apply roaming charges to international calls.
  • @ChaseSupport:  Tweet us at our official customer service handle on Twitter – @ChaseSupport.

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