Travel Notifications

You can set your travel notification up to a year in advance for up to 90 days. 

Cards with no foreign transaction fees include: 

• Visa International or MasterCard International will convert transaction into U.S. dollars using their own currency conversion procedures prior to sending transaction amount to Chase
  • Exchange rate will be determined using one of following:
    • Range of rates available in wholesale currency markets for processing date (which may be different from rate received by card association)
    • Government-mandated rate in effect on that date
    • Exchange rate used by Visa or MasterCard may differ from rate on date of transaction
  • Customer statements will show exchange rates
  • Exchange rate may also be viewed on IAPS screen
    • Tab to TC field on charge you wish to review conversion on and press Enter
    • CNV RT field will show conversion
• To calculate exchange rate:
  • Take charge posted on statement and divide by amount customer charged by merchant; foreign transaction fee is added to total
  • Example:
    • Amount customer charged by merchant: $99
    • Total on statement: $135.01
      • Actual exchange rate: 135.01 (total) / 99 (charge) = 1.3637373
      • Fee: $135.01 (total) x 3% (customer's rate on CMA) = $4.05

You can find your product benefits on the credit card home page by selecting your credit card and going to the “Additional Benefits” section on the bottom of the page. 

Certain countries are sanctioned by the federal government’s Office of Foreign Assets Control (OFAC), so we can’t set up travel notifications for those countries.

Your debit card may ask for your PIN to complete the transaction. Your credit card, however, does not require a PIN. If a merchant asks about a PIN, you can say that your card only requires a signature for verification. If the merchant card reader prompts for a PIN, it may allow you to “Cancel” out of the prompt so you can sign. You may also be able to select “Enter” or “Continue” to bypass the PIN request.

• Email: Sign in to Chase Online^SM and send us a message using the Secure Message Center (located under Connect With Chase on the navigation menu)
• Phone: If you’re travelling domestically, call the number on the back of your card. If you’re travelling internationally, dial out to the operator (typically done by dialing 0) then provide the Int’l number on the back of your card. Your phone provider may apply roaming charges to international calls.
• @ChaseSupport:  Tweet us at our official customer service handle on Twitter – @ChaseSupport.