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Military Survivor Program. Supporting military families


JPMorgan Chase is committed to helping military families who have made incredible sacrifices for our nation.


As part of our commitment to our nation’s servicemembers, their families and beneficiaries, Chase has established the Military Survivor Program.

The goal of the program is to offer debt forgiveness to surviving family members and beneficiaries for the debt of military customers who have been killed in combat action or died in a combat theater of operations since January 1, 2011.

If a servicemember was liable for debt, the balances may be waived for most existing Chase mortgages, credit cards, auto loans, student loans and other consumer or business debt.

Find out more about products where debt forgiveness may be available:


  • Debt forgiveness applies to existing balances of all residential properties at the time of application to the program.
  • The property must be one-to-four unit residential property or manufactured housing.

Auto Finance

  • Survivors may be eligible to have the existing auto loan balance waived and may be able to keep the vehicle.
  • In the case of an auto lease, survivors may apply to assume the lease and retain the vehicle, or they may return the vehicle without being subject to fees or penalties.

Credit Cards

  • Debt forgiveness on Chase credit cards.
  • The survivor can apply to retain card privileges, subject to income verification and credit evaluation.

Student Loans

  • Debt forgiveness on any Chase student loan.

Consumer Banking

  • Overdrawn or charged-off balances may be forgiven.
  • Charged-off accounts that have been previously reported may have the record deleted.

Business Banking

  • Survivors may be eligible to have at least some of the existing business loan or line of credit balance waived.
  • Servicemember’s business debt may be waived in proportion to their ownership interest in the business.

Required Documentation

  • Department of Defense Report of Casualty Form (DD 1300).
  • A copy of the clerk of court court-certified letters of executor or other legal documents reflecting authority to act on behalf of the borrower's estate.

Tax Implications

  • Because the forgiveness of debt may have tax consequences when it comes time to file your tax return, a tax advisor should be consulted.

For specific criteria and eligibility requirements, call one of our dedicated military customer service specialists:

  • 1-877-469-0110
  • Overseas: 1-318-340-3308 (collect)
  • TTY: 1-800-582-0542