Customer Service

Additional Information

Review the links below for additional information related to the service we provide.

Statement on Coercive Tied Selling

In accordance with the Bank Act, JPMorgan Chase Bank, N.A. ('Chase') does not engage in coercive tied selling. This means that Chase will not impose undue pressure on anyone to obtain a product or service as a condition for obtaining another product or service from Chase. However, we may offer bundled products or services at prices which are lower than the sum of the prices of the items when sold individually.

CDIC Notice

JPMorgan Chase Bank, N.A. (Toronto Branch) does not accept deposits from the public in Canada and is not a member institution of the Canada Deposit Insurance Corporation.

Support Orders and Provisions

In compliance with the Support Orders and Support Provisions (Authorized Foreign Banks) Regulations, the following location has been designated by JPMorgan Chase Bank, N.A. (Toronto Branch) for the service of family law enforcement notices.

JPMorgan Chase Bank, N.A. (Toronto Branch)
TD Bank Tower
66 Wellington Street West
Suite 4500
Toronto, Ontario
M5K 1E7

Codes of Conduct and Voluntary Commitments

Canadian Bankers Association's Code of Conduct for Authorized Insurance

The Code outlines the banks' standards for employees offering credit, travel and personal accident insurance with respect to training, disclosure, promotion practices, customer privacy protection and customer redress. For more information, view this code.

Principles of Consumer Protection for Electronic Commerce: A Canadian Framework

A guide to protecting customers in online transactions, developed with input from industry, government and consumer groups. For more information, view the principles.

Visa® Zero Liability Policy

The policy provides protection against fraudulent transactions. For more information, visit the Visa® Canada website.

Power of Attorney (POA)

A Power of Attorney (POA) is a legal document that gives someone else the authority to manage your credit card(s) on your behalf and can be a useful financial tool in the event of an unexpected life change. The "attorney" refers to the person you appoint and does not need to be a lawyer. The following information is intended to be a guide on how to add a Power of Attorney to your credit card account(s) and should not substitute you pursuing legal advice.

How to Add a Power of Attorney

Step 1–Get informed and seek legal advice

The bank is committed to ensuring our customers have the information they need to make informed decisions. If you are thinking of adding a Power of Attorney to your account or would like more information on the advantages and risks of having one, you may refer to "What every older Canadian should know about Powers of Attorney (for financial matters and property) and Joint Bank Accounts" produced by the Federal/Provincial/Territorial Ministers Responsible for Seniors. You should also seek legal advice.

Step 2–Create a POA

If, after receiving legal advice, you wish to proceed with adding a POA to your account, you must make sure you have followed the rules and regulations that are applicable in your province or territory. If you move to a different province or territory, you may need to review your POA to meet all provincial or territorial requirements. To create a Power of Attorney that will be applicable in your province or territory, speak to a lawyer or estate planner.

Step 3–Submit the POA

Once your POA is complete and meets all provincial or territorial requirements, please mail a notarized copy or the original POA to us so we can proceed with your request. If you send the original, we will be unable to return it.

Notarized copies of your POA can be mailed to the attention of your credit card's Customer Service team at:

Post Office Box 9435, Station 'T'
Ottawa, ON K1G 3V1


Step 4–Follow Up

It typically takes 7 to 10 business days to review the documentation and add the information to your account.

If you, or the appointed attorney, wish to escalate any concerns, please follow our complaint process outlined here.

For more information on the POA commitments please visit the website located here http://www.cba.ca/contents/files/misc/vol-POA-joint-account-en.pdf

Back to top