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Short sale transactions. Get the facts

Information for Real Estate Agents

We're committed to helping our customers keep their homes. When that is no longer an option, selling the home for less than what is owed on the mortgage (short sale) may be the best option to avoid foreclosure.

Chase Short Sale Process

  1. Confirm Eligibility - Confirm (PDF) that your client has first contacted Chase and is eligible for a short sale. Chase customers must complete a Mortgage Assistance Application to confirm eligibility for Short Sale and other Mortgage Assistance.
  2. Submit Required Document - Submit required documentation (listing agreement, purchase contract, etc.) and Borrower Authorization.
  3. List the Property - Chase will work with you and your client to ensure that the property is listed competitively.
  4. Present Offer - Once an offer is placed on the home, send the offer to us and we will approve the offer or provide a counteroffer recommendation.
  5. Schedule Closing - The closing must occur within 45 calendar days of when Chase approves the purchase offer. The real estate commission documented in the listing agreement will be paid in full (not to exceed a total of 6%), based on the final sale price of the property.

Ongoing updates ››
Short sale FAQs ››
Other resources ››


We are here to support you:

  • Sign up for email alerts and to view your short sale status.
  • Call—Our dedicated support team will handle any issues that may occur with your short sale.


Send your documents:


Sign up or log on now ››


Cover sheet must contain the loan
number and total number of pages


P.O. Box 469030
Glendale, CO 80246


710 South Ash Street
Suite #200
Glendale, CO 80246

Find a Mortgage Banker in your area ››

Short Sale Timeline
When: Next Step:
Listing agreement is received Chase will send confirmation of receipt within 2 weeks
An offer is placed on home Chase dedicated support member will contact you within 2
weeks to review documentation status
Chase approves the purchase offer Closing must occur within 45 calendar days
Closing is set to occur HUD-1 must be provided at least 72 hours prior to closing


The content of this page is informational only. Accounts are subject to approval. The terms of the accounts, including any fees or features, may change. See the Account Rules and Regulations booklet and the Deposit Disclosure for the terms and conditions associated with these products.

Product offerings and features may differ among different geographic locations. This site is directed at persons in the U.S. only. Persons outside the U.S. may visit Chase International Financial Services.
Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC