Jay Baer, content marketing, customer service tips, small business owners Image of Jay Baer, white male, standing and smiling in pants and black turtleneck. Image of Jay Baer, white male, standing and smiling in pants and black turtleneck. Image of Jay Baer, white male, standing and smiling in pants and black turtleneck. Image of Jay Baer, white male, standing and smiling in pants and black turtleneck.
Small Business

Growing Your Business

Jay Baer's expert marketing tips to grow your business

Jay Baer is the founder of the strategy consulting firm Convince & Convert and author of five books, including New York Times bestseller, "Youtility." In a series of original columns for Chase, he offers advice for business owners on customer service, marketing your business on social media, and more.

5 ways to improve your customer service

Today, more customer interactions are happening in public, out in the open for everyone to see. That makes it even more important to get those interactions right.

Simple ways to enhance your brand on social media

Social networks provide more exposure to posts with visuals, compared to posts that only have links. So, taking the time to create and upload images consistently can earn you more reach, fans, and customers.

Spread the word about your business—for free

Most small business owners believe that basic competency creates conversation and that being "a good business" equals word of mouth. If you want customers to tell others about your business, you must offer something different. Here's how.

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