Real Estate Agent Resources

We're here to help you. help your clients today!.

Chase Short Sale Process

As a part of our ongoing commitment to customers, our goal is to ensure customers struggling to pay their mortgage understand all mortgage assistance options available so they choose the option that is best for them. Our first commitment is to help your clients keep their homes. When that’s no longer an option, selling the home for less than what is owed on the mortgage (also known as a short sale) may be the best option to avoid foreclosure.

 

If you have questions, please call us at 1-866-550-5705.

 
 
Step one

Confirm eligibility

 

Confirm (PDF) that your client has first contacted Chase and is eligible for a short sale. Your client must complete a Mortgage Assistance Application (PDF)  to confirm eligibility for short sale and other mortgage assistance.

 
Step two

Submit required documents

 

Send us the required documents (listing agreement, purchase contract, etc.) and the completed and signed Authorization to Provide and Release Information Form.

 
Step three

List the property

 

We’ll work with you and your client to ensure that the property is listed competitively.

 
Step four

Present the offer

 

Once an offer is placed on the home, send us the offer and we’ll approve it or provide a counteroffer recommendation.

 
Step five

Schedule the closing

 

The closing will occur within 30-45 calendar days of when Chase approves the purchase offer. The real estate commission documented in the listing agreement will be paid in full (not to exceed a total of 6%), based on the final sale price of the property.

 

Short Sale Timeline

 
When: Next step:
Listing agreement is received We'll send confirmation of receipt within 5 days. Allow 7-10 days for delivery
An offer is placed on the home We'll contact you within 2 weeks to review documentation status
We approve the purchase offer Closing will occur within 30-45 calendar days
Closing is set HUD-1 Settlement Statement must be provided at least 72 hours prior to closing
Your commission The real estate commission documented in the listing agreement will be paid in full (not to exceed a total of 6%), based on the final sale price of the property
 

Additional support

 

Ongoing Updates

Track the progress of a short sale with Equator. You can upload documents and receive status emails here, too.

Learn more »

 

Short Sale FAQs

Questions—and answers—about the short sale process.

Go to Short Sale FAQs »

 

Resources for Agents

Information to help you deliver a better, more efficient experience—every step of the way.

Visit the Chase resources site »