Additional Support


Help is right here—right now.

Along with us, there are community organizations, housing advocates and public agencies—all ready to help you. Many groups focus specifically on foreclosure prevention and provide information and access to certified counseling services, including:


U.S. Department of Housing and Urban Development (HUD) Certified Counseling Agencies

HUD is a federal agency focused on increasing homeownership. For a list of HUD-approved credit counseling agencies, call

Check out HUD's Guide to Avoiding Foreclosure.


HOPE NOW is an alliance among private, public and not-for-profit groups who share a mission: to prevent foreclosures through outreach to borrowers at risk. Chase is a founding member of the HOPE NOW alliance. To obtain more information about HOPE NOW counseling agencies, call 1-888-995-HOPE (1-888-995-4673). Visit HOPE NOW for more information.


Assistance for those in Washington state If you live in the state of Washington and would like to speak with a certified housing counselor, call
1-877-894-HOME (1-877-894-4663). The Washington Homeownership Information Hotline and website are resources available exclusively to residents of Washington.


More help—and answers.


Hardest Hit Fund

Assistance may be available to you at a state level.

Learn more »



Here are answers to the most frequently asked questions about mortgage assistance.

Go to Frequently Ask Questions »


2013 Mortgage Relief Settlement

We’re providing financial help to our current mortgage customers as well as new homebuyers.

Learn more about the 2013 Mortgage Relief Settlement »


Si tiene alguna pregunta sobre asistencia hipotecaria,
por favor llame al 1-866-550-5705.