HMDA and Homebuyers Resources
Reaching Out to HomebuyersChase sponsors a number of programs to help potential borrowers qualify for a mortgage loan and assist them if they get into financial difficulty, including:
We provide funds to mortgage counseling agencies to help borrowers qualify for mortgage loans and understand the mortgage process. In 2010, Chase provided more than $23 million in charitable contributions to Financial Literacy and Affordable Housing related programs. Of the $23+ million, over $7 million supported programs involving Homebuyer Education, Homeownership Preservation and Foreclosure Prevention.
Chase also has a comprehensive homeownership counseling program designed to provide information about buying a home to individuals who are purchasing a home for the first time or who have a lower income. Seminars are delivered by bank Mortgage Bankers at local branches or in partnership with community-based organizations to put prospective buyers on the path to homeownership. Some of the organizations that Chase partnered with in 2010 to deliver these seminars include, Houston Area Urban League, Long Island CDC, Bedford Central Community Development Corporation, Neighborhood Housing Services, West Angeles CDC, and Latin United Community Housing. In 2010, Chase sponsored over 600 homebuyer and financial education workshops reaching approximately 10,000 people.
Chase offers a range of educational tools as part of the Mortgage Education center on Chase.com. These items are designed to assist homebuyers through the purchase and financing process. Resources include: Homebuyer's guide and checklist, planning tools and calculators, as well as a video education series on "What to Expect" in the mortgage application process. You can find these tools and more at the Chase.com Mortgage education center.
$800 Billion Public Commitment
In April 2004, expanding their proud traditions of civic leadership and support, Chase announced an $800 billion, ten-year public commitment to its communities across the country in the areas of small business, affordable housing and commercial and economic development in low- and moderate-income communities. This includes $675 billion in mortgages nationwide for both minority and lower-income communities and borrowers, an expansion of credit and mortgage counseling programs frequently in partnership with community-based organizations, and a national community mortgage lending unit that will work with community groups to help both minority and lower income consumers buy their first home. Through the first six and a half years of its 10-year commitment, Chase made about $480 billion in loans toward its goal of $675 billion in mortgage lending.
Financial Education Library
At Chase, we’ve developed a series of financial education workbooks designed to provide essential facts about banking, budgeting, saving, managing credit, obtaining a mortgage, and investing. Together, these workbooks provide a foundation for sound financial decision-making. Individually, they may be used to review specific financial topics so that you have the facts at your fingertips when you want to open a bank account, develop a budget and savings plan, establish credit, buy a home, or make an investment.
Foreclosure Prevention Program
Chase is working diligently to help families keep their homes whenever possible. Each situation is unique—a lost job, family illness or a drop in home value can create a crisis. We have consistently been one of the leading participants in the federal government's Making Home Affordable Program, offering services and resources to homeowners and organizations acting on the homeowner's behalf to prevent foreclosure. Through the initiatives below, we help customers in the early stages of delinquency or customers who anticipate problems in the near future that could prevent them from making their mortgage payments.
Chase Homeownership Centers
The opening of Homeownership Centers in some of the hardest-hit communities across the country further reflects our commitment to helping families stay in their homes. At these centers, customers can meet face-to-face with a dedicated loan advisor to discuss their financial situation and their mortgage modification options. We also have literally thousands of loan advisors available by telephone to help you. So whether you work with us by phone or in person, your advisor will have time just for you. To learn more, please visit
Homeownership Preservation Office
This team serves as a single point of contact for non-profit counselors, housing advocates, legal services, and others who help our mortgage customers keep their homes. The office has a dedicated toll-free number and fax number for these organizations, and manages the files received through the HOPE LoanPortTM. In addition, our Relationship Managers work directly with non-profit organizations, from the time we receive the customer's first modification request to final case resolution. For details, please call 1-866-345-4676.
Community Advocacy Office
Since inception of this organization in 2004, we have provided 320 free foreclosure prevention training sessions to counseling agencies and other non-profit organizations, helping thousands of housing professionals and homeowners. The training provides information about mortgage modification options and requirements of the government's Making Home Affordable Program. We also manage the Chase Community Revitalization Program, which sells at a discount or donates Chase-owned residential properties to non-profit agencies or local municipalities for restoration and resale to new homeowners. To learn more, please send an email to: email@example.com
Community Outreach Services Team
Our mobile team travels across the country supporting local, national ,and Chase-exclusive homeowner outreach events. In 2010, we participated in more than 1,502 such events. If you'd like our team to participate in an event sponsored or organized by your non-profit organization, please send an email to firstname.lastname@example.org
Enhancements to Chase.com for Borrowers Seeking Loan Modification
To improve the customer experience online, we enhanced the Chase website in March, 2011 to allow borrowers to securely view up-to-date information any time during the loan modification process. The enhancements allow the borrower to:
- Track the status of six critical documents that are required for loan modification approval
- Look up the name and toll-free phone number of their assigned Relationship Manager
- See a detailed view of all of the key documents received by Chase, and the date on which they were received
- View the status of their trial modification period, final modification, and what to expect from each stage of the process
Creation of Strategic AlliancesChase has established strong partnerships with the GSEs (government-sponsored enterprises) Freddie Mac and Fannie Mae, as well as Ginnie Mae, FHA, VA, Rural Housing and state housing finance agencies. Other strategic partners include the National Association of Hispanic Real Estate Professionals, the National Association of Real Estate Brokers, the Asian Real Estate Association of America, National Hispanic leadership Institute, NeighborWorks America, the AFL-CIO and the Human Rights Campaign. Chase has also expanded existing relationships with other strategic alliances with member-based organizations, such as Opportunity Finance Network, National Bankers Association, Housing Partnership Network and the National Federation of Community Development Credit Unions. Chase continues to build upon its 12-year exclusive relationship with Union Privilege, the benefit arm of the AFL-CIO, by continuing to provide the Union Plus Mortgage Program for them. To date, this partnership has provided over 80,000 loans for more than $15.2 billion, which include special provisions, such as strike and disability benefits, to union members and their families.