Contact Chase home equity

Applying for a home equity line of credit?

If you want to apply for a home equity line of credit, or have questions about your current application, you can reach us here:

Phone: 1-888-342-4273
Monday–Friday: 8 AM–10 PM ET
Saturday: 9 AM–7 PM ET
Sunday: 10 AM–4 PM ET

Fax: 1-800-950-3563
(for sending us any requested information)

Apply online: Apply for a home equity line of credit

Come in: Visit your local Chase branch


Current Chase home equity customers

If you have questions about your home equity account, you can reach us here:


Phone: 1-800-836-5656

Monday–Friday: 8 AM–Midnight ET
Saturday: 8 AM–8 PM ET
Sunday: Closed

Fax: 1-614-422-7171


Customer Service Inquiries
(via U.S. Postal Service, including Certified Mail):

Attn: Home Equity Servicing
Mail Code OH4-7304
3415 Vision Drive
Columbus, OH 43219-6009


Email: Send us a secure email with a question or to get account information. For security reasons, you’ll need to log in to Chase OnlineSM and use our Secure Message Center to send us an email. Click on the “Customer Center” tab, then click “Send a new message” in the left side navigation.

Twitter: @ChaseSupport is our official customer service Twitter handle. Please don’t share any account or other personal financial information on Twitter.

If you are not satisfied with our service, please call us and ask to speak with a supervisor:

  • Call our Customer Service team at the number above. This team can resolve most issues quickly.
  • Or, if you've received a letter or notice from us, call the number on the communication.

We’re here to help. The sooner you let us know about an issue, the
sooner we can find a solution.


Get a Chase home equity line of credit today.
First, find out if you’re eligible.


Si tiene alguna pregunta, por favor
llame al 1-866-776-5167.