Contact Us

New Customers

Please call us to inquire about a new home equity line of credit

1-888-e4CHASE (1-888-342-4273)



Current Customers

Call Home Equity Servicing


Monday-Friday: 8 AM-Midnight ET
Saturday: 8 AM-8 PM ET



If you are not satisfied with our service, please call us and ask to speak with a supervisor:

  • Call our Customer Care team at the telephone number listed on this page under "Current Customers". This team can resolve most issues quickly.
  • Or, if you've received a letter or notice from us, call the number on the communication.

You can also write or fax us at the address below.

Mailing Address:
Attn: Home Equity Servicing
3415 Vision Drive
Columbus, OH 43219
Fax: 1-614-422-7171

@ChaseSupport is the official customer service Twitter handle for Chase Bank.

Please do not share any account or other personal financial information on Twitter.

We're here to help. The sooner you let us know about an issue, the sooner we can find a solution.


Email Customer Service

For security reasons, please log in to Chase Online and use the Secure Message Center. To send an email to Customer Service, click the "Customer Center" tab, then click "Send new message" in the left side navigation. This will allow you to securely send a question or get account information.