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FAQs for cardholders

Security

How does the chip make my card more secure?

The chip alone does not make your card more secure. A chip transaction adds another layer of security to cards by requiring the chip to produce a single-use code to validate the transaction — further protecting your card from unauthorized use. This process makes your chip card information more difficult to steal and therefore prevents counterfeit fraud, one of the largest and fastest growing types of fraud here at home and abroad.

Can my card information still be stolen?

The chip is just one additional layer of protection. The chip alone does not make your card more secure. A chip transaction adds another layer of security to cards by requiring the chip to produce a single-use code to validate the transaction — further protecting your card from unauthorized use. This process makes your chip card information more difficult to steal, and therefore prevents counterfeit fraud, the largest and fastest growing type of fraud here at home and abroad.

How else does Chase protect my card information?

Chase is committed to your security and continues to provide you with Zero-Liability Protection , Chase Fraud Alerts and 24/7 Fraud Monitoring. This means you are protected against unauthorized purchases and notified of suspicious activity. See glossary for more details on these protections.

What information is stored on the chip?

The chip stores information needed to complete your purchase, such as card number and expiration date.

Do chip cards use contactless, NFC (Near Field Communication) or blink technology?

NFC technology is different from chip technology. At this time, Chase cards with chip cannot be used directly for NFC payments. However, you can load your Chase chip card to a digital wallet that uses NFC technology to make payments.

Do chip cards use RFID (Radio Frequency Identification)?

At this time, Chase cards with chip do not have RFID technology and cannot be scanned for RFID payment. For this reason, there is no need for a special sleeve to protect from accidental scanning.

What should I do if I see suspicious activity on my account?

Call the number on the back of your card to report any suspicious activity on your account.

What should I do if my card gets lost or stolen?

If your card is lost, stolen or damaged, please call the appropriate number below as soon as possible. All numbers are available 24/7.

  • Business & personal accounts: 1-800-935-9935
  • Credit cards: 1-800-432-3117

Si tienes alguna pregunta, por favor llama o visita una sucursal local de Chase.