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FAQs for business

Training your staff

How will chip cards impact the checkout experience at my business?

As U.S. businesses begin transitioning to chip card readers, consumers will notice the payment process works a little differently. Not all devices will look the same, but the steps are nearly identical. To process a chip card transaction, follow these four simple steps:

  1. Identify whether the card is a chip card.
  2. If it's a chip card, the customer should then insert it into the chip card reader (slot on the bottom-front of the terminal), with the chip in first. The card should be left in the terminal until the transaction is complete.
  3. The customer should follow the prompts displayed on the terminal.
  4. Let the customer complete the transaction by keying in a PIN or signing the receipt.

What do I do if the customer presents a chip card and my terminal has not been upgraded?

Most chip cards will still have a magnetic stripe during the U.S. migration to EMV to ensure that customers can continue to pay until all retailers have been given the time to upgrade their equipment.

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