Training your staff
How will chip cards impact the checkout experience at my business?
As U.S. businesses begin transitioning to chip card readers, consumers will notice the payment process works a little differently. Not all devices will look the same, but the steps are nearly identical. To process a chip card transaction, follow these four simple steps:
- Identify whether the card is a chip card.
- If it's a chip card, the customer should then insert it into the chip card reader (slot on the bottom-front of the terminal), with the chip in first. The card should be left in the terminal until the transaction is complete.
- The customer should follow the prompts displayed on the terminal.
- Let the customer complete the transaction by keying in a PIN or signing the receipt.
What do I do if the customer presents a chip card and my terminal has not been upgraded?
Most chip cards will still have a magnetic stripe during the U.S. migration to EMV to ensure that customers can continue to pay until all retailers have been given the time to upgrade their equipment.