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Chase Pay security FAQs

Frequently Asked Questions

What information does Chase Pay share with merchants?

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When you make a Chase Pay purchase, we only provide the merchant with the information needed to use Chase Pay's features.  We don't share your actual card number with merchants. Instead, we send them a payment token that's associated with each of your cards.

Why am I being asked to request an identification code?

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We use an identification code to verify your identity when we don't recognize your device. This helps us protect your account.

Is my Chase Pay® information secure if my computer or mobile device is lost or stolen?

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No one can use your Chase Pay account without your Chase username and password. If your mobile device is lost or stolen, you should contact your mobile service provider to deactivate your device or call the number on the back of your card.

What if I have questions about a Chase Pay transaction?

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If you have questions or concerns about a transaction, call the number on the back of your card.