Alert Message Icon

Please update your browser.

Please update your browser now to help protect your accounts and give you a better experience on our site. See your browser choices.

Begin Site Message Content
Alert Message Icon
End Site Message Content

We’ve signed you out of your account.

Logoff You’ve successfully signed out

We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

Chase Pay Security FAQ | Chase Pay | Chase.com

Frequently Asked Questions

Am I liable for unauthorized charges made with Chase Pay?

Expand section

Purchases made with your Chase credit, debit and/or Chase Liquid® cards have Chase Zero-Liability Protection for any unauthorized card transactions. This means that you will not pay for any unauthorized transactions as long as they are reported promptly. Certain limitations apply. Please see your cardholder agreement for complete details.

What is a payment token?

Expand section

Your payment token is a unique number we create that’s associated with each of your cards. When you make a Chase Pay purchase, we show merchants this payment token instead of your actual card number or your chase.com username and password.

What if my card is lost or stolen?

Expand section

If your card is lost or stolen, please use the information below:
Credit cards: 1-888-955-9900
Debit cards: 1-877-955-9900
Chase Private Client credit and debit cards: Please visit chase.com/contactus.
Private Bank credit cards: Please contact your client service team or log into jpmorganonline.com for additional information.

Is my Chase Pay information secure if my computer or mobile device is lost or stolen?

Expand section

No one can use your Chase Pay account without your chase.com username and password. If your mobile device is lost or stolen, you should contact your mobile service provider to deactivate your device or call the number on the back of your card.

What should I do if I see a transaction that isn't mine?

Expand section

You should call the number on the back of your card immediately if you see a transaction in Chase Pay that you don’t recognize.

What happens when I replace or update my device?

Expand section

You may need to download the Chase Pay app again. Once you do, your history and transactions will be intact.