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Chase Pay security FAQs

Frequently Asked Questions

What does Chase Pay® share with merchants?

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When you make a Chase Pay purchase, we only provide the merchant with the information needed to use Chase Pay's features, like your name, phone number and loyalty ID. We don't share your actual card number with merchants. Instead, we send them a payment token that's associated with each of your cards.

Is my Chase Pay information secure if my computer or mobile device is lost or stolen?

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No one can use your Chase Pay account without your Chase username and password. If your mobile device is lost or stolen, you should contact your mobile service provider to deactivate your device and call the number on the back of your Chase card(s).

What should I do if I see a transaction that isn't mine?

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You should call the number on the back of your card immediately or go to "Settings" and tap "Contact us."

Can someone access my account at the ATM if my phone is stolen?

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If you haven't shared your ATM PIN with anyone, they won't be able to access your account at an ATM.