Alert Message Icon

Please update your browser.

Please update your browser now to help protect your accounts and give you a better experience on our site. See your browser choices.

Begin Site Message Content
Alert Message Icon
End Site Message Content

We’ve signed you out of your account.

Logoff You’ve successfully signed out

We’ve enhanced our platform for chase.com. For a better experience, download the Chase app for your iPhone or Android. Or, go to System Requirements from your laptop or desktop.

Chase Pay Security FAQ | Chase Pay | Chase.com

Frequently Asked Questions

What information does Chase Pay® share with merchants?

Expand section

When you make a Chase Pay purchase, we only provide the merchant with the information needed to use Chase Pay's features, like your name, phone number and loyalty ID. We don't share your actual card number with merchants. Instead, we send them a payment token that's associated with each of your cards.

Is my Chase Pay information secure if my computer or mobile device is lost or stolen?

Expand section

No one can use your Chase Pay account without your Chase username and password. If your mobile device is lost or stolen, you should contact your mobile service provider to deactivate your device and call the number on the back of your Chase card(s).

What should I do if I see a transaction that isn't mine?

Expand section

You should call the number on the back of your card immediately or go to "Settings" and tap "Contact us."

You're now leaving Chase

Chase's website and/or mobile terms, privacy and security policies don't apply to the site or app you're about to visit. Please review its terms, privacy and security policies to see how they apply to you. Chase isn’t responsible for (and doesn't provide) any products, services or content at this third-party site or app, except for products and services that explicitly carry the Chase name.