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Payments with Chase Pay FAQs

Frequently Asked Questions

Does Chase charge a fee to use Chase Pay®?

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No, there’s no charge to use Chase Pay, but message and data rates may apply.

How do I pay using Chase Pay in-store?

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To pay at a participating merchant’s store, sign in to the Chase Pay app with your chase.com username and password. Tap the “Pay” button and show the cashier your QR code. If you've linked Chase Pay to Samsung Pay, you can tap "Pay" and then "Pay with Samsung Pay."

How do I use Chase Pay online?

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Choose "Chase Pay" at checkout, sign in and confirm which card you'd like to use for the purchase. After you choose a card, you'll be taken back to the merchant to finish checking out.

How do I pay at a gas station with Chase Pay?

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Tap "Find" to search for a participating gas station. Once you're at the pump, tap "Pay" and choose "Gas."

Can I pay bills or transfer money using Chase Pay?

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To pay bills or transfer money, use the Chase Mobile® app or sign in to chase.com.

Can I pay using Chase Pay in another app or on a merchant's site?

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You can use Chase Pay at checkout whenever you see the Chase Pay logo online or in a merchant app.

How do I make a return for purchases made with Chase Pay?

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You should save your receipts for the purchases you make with Chase Pay. Returns are subject to the merchant's approval.

What is contactless ATM access?

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Contactless ATM access allows customers to access Chase ATMs using an eligible Chase debit or prepaid card that's been loaded into a Samsung Pay mobile wallet. Once you've successfully loaded your card, you'll no longer need your physical card to make transactions at Chase ATMs.

What is Chase QuickPay® with Zelle®?

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Chase QuickPay® with Zelle® is a person-to-person payment service available to almost anyone with a U.S. bank account. You can send and receive money from customers at other member banks, including Bank of America, Wells Fargo and U.S. Bank.

Is Chase QuickPay with Zelle® free?

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You can use Chase QuickPay with Zelle® to send and receive money at no charge. Message and data rates may apply depending on your mobile service provider.

Am I eligible to use QuickPay® with Zelle® with my Chase Pay app?

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If you have a Chase debit or Liquid® card, you can send and receive money with practically anyone using the Chase Pay app.

How long does it take to send money using Chase QuickPay with Zelle®?

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Money you send to another person may take anywhere from a few minutes to a few days to arrive, depending on where it's coming from:

  • If your recipient is another Chase customer, he or she will usually get the money a few minutes after you send it, but no later than the next business day.
  • If your recipient’s bank is a Zelle® member and supports real-time payments, the money will usually be available a few minutes after you send it.
  • If your recipient’s bank doesn’t support real-time payments, the money should be available in 1 to 2 business days.
  • If your recipient’s bank isn’t a Zelle® member, the money should be available 1 to 2 business days after you send it, depending on the other bank’s processing time.
  • If your recipient is using the Zelle® app to receive payments, they’ll get their money soon after it’s sent.

How long does it take to receive money using Chase QuickPay with Zelle®?

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Money sent to you may take anywhere from a few minutes to a few days to arrive, depending on where it's coming from:

  • If your sender is another Chase customer, you’ll usually get the money a few minutes after it’s sent, but no later than the next business day.
  • If your sender’s bank is a Zelle® member and supports real-time payments, you’ll usually get the money a few minutes after it’s sent. If the bank doesn’t support real-time payments, you’ll get the money in 1 to 3 business days.
  • If your sender’s bank isn’t a Zelle® member, you’ll get the money in 4 to 5 business days. It usually takes 1 to 2 business days for us to receive the money from the sender’s bank. Then, we apply a hold to confirm that the other bank hasn’t rejected the transfer before the money becomes available in your Chase account.
  • If your sender is using the Zelle® app to send payments, you’ll get the money soon after it’s sent.