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Payments with Chase Pay FAQs

Frequently Asked Questions

How do I use Chase Pay online?

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Choose "Chase Pay" at checkout, sign in and confirm which card you'd like to use for the purchase. After you choose a card, you'll be taken back to the merchant to finish checking out.

How do I pay using Chase Pay in-store?

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You can use Chase Pay to pay in stores using a participating merchant's app.

Can I pay at a gas station with Chase Pay®?

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You can pay at the pump when you choose Chase Pay as your payment method in the Shell, My Phillips 66®, My Conoco®, My76® and Gulf Pay apps.

How do I use Chase Pay with PayPal?

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When you sign in and set up Chase Pay with PayPal, we’ll link all of your cards at once. There’s no need to link each card to PayPal.

Can I use Chase Pay anywhere PayPal is accepted?

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When Chase Pay is available, you’ll see it as a payment option when you checkout with PayPal. Chase Pay won’t be available to use with some merchants or for certain types of transactions, such as donations and bill payments.

How do I make a return for purchases made with Chase Pay?

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You should save your receipts for the purchases you make with Chase Pay. Returns are subject to the merchant's approval.

Can I pay bills or transfer money using Chase Pay?

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To pay bills or transfer money, use the Chase Mobile® app or sign in to chase.com.