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Chase Pay Order Ahead FAQ | Chase Pay | Chase.com

Frequently Asked Questions

Can I use Chase Pay to order food?

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You can order food for pickup from participating merchants in Chase Pay. When you get to the merchant, you can go straight to pickup because you’ve already paid. And, when you order ahead with Chase Pay, you can earn offers and credits to use on future orders.

Can I order food for delivery with Chase Pay?

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No, you can only use Chase Pay to order for pickup right now.

How do I use my Ultimate Rewards® points when ordering ahead?

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If you have eligible cards with points, tap “Use points” when you’re on the “Your Order” page. We’ll charge you the full amount for your purchase and redeem your Ultimate Rewards points for a statement credit.

Can my food be delivered when I order ahead?

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No, ordering ahead through Chase Pay is only available for pickup right now.

Can I tip when I order ahead?

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Yes, tipping is available through the order confirmation screen and you can add a tip before you check out.

What if I need to change or cancel my order after I place it?

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To change or cancel your order, call the merchant right away using the number on your order confirmation.