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How to use Chase Pay, Chase Pay Merchants | Chase Pay | Chase.com

Frequently Asked Questions

Do I still earn the same card rewards when I use Chase Pay®?

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Absolutely! Any purchases made using Chase Pay earn the same rewards you’d normally get by swiping or using your card online. Chase Slate®, Chase Debit and Chase Liquid® do not earn rewards.

How can I start using Chase Pay?

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When you download the Chase Pay app, you will be enrolled upon sign-in and can then use Chase Pay on your phone and online. If you only want to use Chase Pay online without downloading the app, you can enroll in Chase Pay by signing into your Chase account and clicking “Chase Pay” on your Chase dashboard (under “Pay and Transfer”). Alternatively, enroll directly from the online merchant page (see: how do I use Chase Pay online) or from partner merchant apps when you select Chase Pay as your payment method.

What devices are compatible with Chase Pay?

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iPhone 5 or newer, iOS versions 9 and up
Android OS 4.1 and up

 

Download now on your mobile device.

 

Download on the App Store

 

Get it on Google play

Where can I use Chase Pay?

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Places to use Chase Pay. We’re adding more all the time, so be sure to check back often.

Please note that merchants may be added or removed without notice.

What if I have questions about a purchase made with Chase Pay?

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If you have questions or concerns about product returns or refunds, please contact the merchant directly. If you don’t recognize a charge on your account, please call the number on the back of your Chase card.

How do I use Chase Pay online?

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To take advantage of Chase Pay with our online partners, click the Chase Pay button at checkout. You will be asked to sign in to Chase Pay by using your Chase login credentials. Simply confirm which card you would like to use for the transaction, and you will then be taken back to your checkout screen to complete your purchase.

How do I make a return for purchases made with Chase Pay?

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You should save your paper receipts for the purchases you make with Chase Pay. While Chase Pay keeps a record of your transaction for reference, you need the paper receipt for returns.

What if I have questions about Chase Pay?

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If you have questions about Chase Pay, please call the number on the back of your card.

How do I unenroll from Chase Pay?

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You can unenroll from Chase Pay on Chase.com by signing in to your account, clicking the "Chase Pay" tab at the top of the page, clicking "Change settings" and then clicking "Unenroll." Or you can call the number on the back of your card.

Why can’t I use Chase Pay?

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Currently, Chase Pay doesn’t accept business credit cards, business debit cards or Mastercard® cards.