Accessibility at Chase
We're committed to meeting the banking and financial services needs of all our customers. We work to provide an accessible and barrier-free environment in our banking facilities and over the phone–and we continue to improve accessibility to our online services.
Auxiliary Aids and Services
We help customers with disabilities conduct their routine banking business with no undue financial burden. We offer the following services at no extra charge:
- Reader services–Our Personal Bankers are happy to read and explain appropriate materials to customers who would like assistance to open products/services or to conduct financial transactions. Stop by or call your local branch for an appointment.
- Information reformatting–Many Chase documents, including monthly statements, may be provided in alternative formats at no additional charge to our customers. We can provide alternative formats, such as large print format, Braille, audio on cassette CD or data CD. Visit your local branch or call a telephone banker at 1-800-935-9935 (Teletypewriter at 1-888-663-4833, or Operator Relay at 1-866-443-0910) to learn more about our information reformatting services.
- Talking Automatic Teller Machines (ATMs)–All Chase ATMs throughout the country are Talking ATMs, where customers can use standard headphones (⅛ " jack) for audible access to financial services. You also can request compatible headphones by calling 1-877-241-8665. Use our convenient ATM/branch locator to search by ZIP code, city and/or state for a Talking ATM near you.
- Guideline/raised-line checks–Chase offers raised-line checks for the visually impaired. These checks are larger (8 1/8 " by 3") with embossed guidelines that are easily felt. Raised-line checks are available in wallet or duplicate style and may be ordered like any other checks for your account(s).
We actively engage in efforts necessary to meet online usability and web page design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0.
We use design standards that help customers identify, interpret, understand and interact with information presented on our website. These standards are currently being applied to improve the accessibility of our website.
We recommend the following tips to help customers use our site:
- Account numbers–In most instances online, you will not see your complete account number. For security reasons, we will only reveal a few digits (typically the last three or four) of your account number. Each of the remaining digits will be replaced with a period or an X.
- Dollar amounts–Do not use the dollar sign ($) when you enter dollar amounts in any form field. For entering amounts, you may see either one input field or two fields separated by a decimal point. In some cases, you will find an example to the right of the input field(s) to help you understand how to format your amount.
- Error messages–If an error occurs on a page, in most cases, the page will refresh in order for the error message to appear.
- Personalizing accounts–To assist in locating account information, you may change the nicknames used for your accounts. Visit the Personalize Summary page to change your account nicknames.
- Phone and Social Security numbers–When entering phone or Social Security Numbers, please be aware that many entries may use multiple input fields, and in some cases, you will not need to use the Tab key to move from one field to the next. As you enter each set of two, three or four numbers, you'll automatically "jump" to the next input field. You'll only need to use the Tab key to leave the last field.
Software Recommendations and Settings
We follow the W3C's globally recognized standards to ensure our content is compatible with computer based assistive technologies and browsers that also conform to W3C standards.
For the best online experience, we recommend at least three screen reader applications for customers with visual impairments–JAWS, Window-Eyes and NVDA.
We support screen magnification technologies and accessibility features—like zoom, color and other image controls—that major browsers provide.
We recommend using the most current versions of (or the version released just prior to) manufacturer's assistive technology applications, along with a current version of the browsers listed below. We also recommend trying different types of browsers with assistive technology applications to determine which combination works best for you.
You can improve your online experience by exploring these features and settings available in various assistive technology applications:
- Tooltips–If required by your screen reading application, enable settings to read tooltips. This additional information can be very beneficial for comprehending and interacting with the content on many pages.
- Special characters–If required by your screen reading application, enable settings to automatically read any of the following special characters: at sign, number sign, dollar sign, ampersand, apostrophe, quotation marks, backslash, bar, underline, braces, brackets and words with tilde or grave accented characters.
- Symbols–If required by your screen reading application, enable settings to automatically read the following symbols: plus, minus (may be pronounced "dash"), asterisk (may be pronounced "star"), forward slash, percent sign, caret, equals sign, parentheses, the less-than symbol and the greater-than symbol.
- Browser status information–Links may contain additional information on the status line in the bottom left of your browser window. Consider using your screen reader application's hot keys to read this information when focused on a link.
- Manual focus for mouse–Additional information about elements on web pages may be heard by causing the mouse pointer to focus on the next element and read all available information associated with that element. If your screen reader application provides this functionality, consider using the hot key keystrokes to trigger reading this information.
Please consult the help directories or user guides of your specific software for information and tips about other features you may find useful.
As software and browser manufacturers release new versions with upgrades and improvements, we continually test our web pages to ensure our recommendations are up-to-date and complete. While other browsers and assistive technology applications may work, at least in part, with our website, we do not test all possible versions and cannot guarantee the best user experience if you decide to use software and browser versions that we do not specifically recommend.
Using Window Eyes
Window Eyes version 8.1 has a bug that prevents common Internet features from working in Internet Explorer 9 or 10, including the ability to log in to Chase Online. We strongly recommend upgrading to version 8.2 or higher.
Additionally, some versions of Window Eyes change a security setting in Internet Explorer 9 and 10 that may prevent anyone from logging in to Chase Online. This security setting could interfere with your enjoyment of other sites on the Internet even if you are using another screen reader such as JAWS or NVDA.
If you are using version 8.2 or above with Internet Explorer 9 or 10, the security setting will change but you will be able to log in as long as Window Eyes is running. However, non-screen-reader users will not be able to log in. You also will not be able to log in with another screen reader after using Window Eyes.
We suggest making the following change in Window Eyes version 8.2 to prevent the security setting from changing. With Window Eyes 8.2 running:
- Press ALT + SHIFT + V to rotor through to the Suspend Mode
- Set the Suspend Mode to OFF
- Press CTRL + \ to open the Window Eyes Control Panel
- Press CTRL + S to save the setting
We recommend using Internet Explorer, Safari, FireFox, or Chrome.
Accessibility for Deaf and Hard of Hearing Customers
Deaf and hard of hearing customers can contact Chase via relay calls through Telecommunications Relay Services or via Teletypewriter (TDD/TYY) for account information and customer service as listed in the Contact Us page. Our Personal Bankers can provide written communications for any customer who needs assistance. You can also request a sign language interpreter at your local branch.
Twenty-First Century Communications & Video Accessibility Act of 2010
We are already making improvements to our websites and mobile applications to comply with and, in many ways, exceed the requirements in the Twenty-First Century Communications and Video Accessibility Act of 2010. The law, signed by President Obama in October 2010, ensures that all customers who have disabilities will have better access to the Internet, smart phones, television programming and other communication/video technologies. Closed captioning and text descriptions for videos, which are two of the specific requirements of this law, are already available on some videos and video players presented on our website.
If you have any suggestions that may help us as we continue to enhance and improve our site, please use our "Email" option after clicking "Contact Us" at the top of the page.