chase

Trip Delay Reimbursement*

The following information is a summary only. Please see your Guide to Benefits for complete details.

Benefit Overview

  • Provides reimbursement for expenses such as meals and lodging if your common carrier (airline, bus, cruise ship, train) travel is delayed more than 12 hours or requires an overnight stay
  • Coverage is in excess of any expenses paid by any other party, including applicable insurance
  • Trip must be away from the cardholder’s city of residence and be less than 365 days in length
  • Provides coverage when the common carrier fare has been purchased with an eligible Chase card or with rewards earned on an eligible Chase card

Who’s Covered

  • Cardholder
  • Cardholder’s spouse or domestic partner
  • Dependent children under age 22

Coverage Amount

  • Up to $500 for each purchased ticket
  • Coverage is limited to one covered hazard per trip

What’s Covered

  • Reasonable additional expenses incurred for meals, lodging, toiletries, medication, and other personal use items due to the covered delay

What’s Not Covered

  • Any covered hazard delay that was made public or known to you prior to the departure for the covered trip
  • Prepaid expenses are not covered

Important Claim Information and Timeframes

  • You, the Cardholder, must notify the Benefit Administrator within 60 days following the date of the delay
  • The Benefit Administrator will send you a claim form when you report your loss. You must submit a completed claim form and supporting documentation within 100 days of the date of the delay
Need to Know

Need to know more?

Download your complete
Guide to Benefits.

Or call 1-888-320-9961 for information or to file a claim.

You can also file a claim online at www.eclaimsline.com

Call 1-888-320-9961

for information or to file a claim.

You can also file a claim online at www.eclaimsline.com