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Auto Rental Collision Damage Waiver*

The following information is a summary only. Please see your Guide to Benefits for complete details.

Benefit Overview

Provides reimbursement for damage due to collision or theft for most rental vehicles when traveling within the US and abroad.

  • Within your country of residence coverage is secondary when renting for personal reasons and supplements any valid and collectible insurance or reimbursement from any source. Outside your country of residence you do not have to claim payment from any other source of insurance before receiving coverage under this benefit
  • Initiate and complete the entire rental transaction using the covered Chase card and decline the rental company’s collision damage waiver or loss damage waiver

If you have questions about a specific vehicle or rental check with the Benefit Administrator prior to your travel.

 

Who’s Covered

  • Cardholder (name is embossed on the card and listed as the primary renter)
  • Additional drivers permitted by the rental agreement (authorized persons)

Coverage Amount/Period

  • Up to the actual cash value of the rental car
  • Vehicle rental periods that do not exceed nor intend to exceed 31 consecutive days

 

What’s Covered

  • Physical damage and/or theft of covered rental vehicle
  • Reasonable and customary towing charges related to a covered loss to take the vehicle to the nearest qualified repair facility
  • Valid loss-of-use charges incurred by the rental car agency

What’s Not Covered

This is not an exhaustive list.  Examples include:

  • Expensive, exotic, and antique automobiles; vans designed to carry more than 8 people; vehicles that have an open cargo bed; trucks; motorcycles, mopeds, and motorbikes; limousines; and recreational vehicles
  • Expenses reimbursed under your personal auto insurance policy, your employer or your employer’s insurance
  • Any obligation you assume under any other agreement
  • Injury of anyone or anything inside or outside of the vehicle
  • Leases and mini leases; including hourly rentals and car share services
  • Any violation of the auto rental agreement
  • Loss or theft of personal belongings

Important Claim Information and Timeframes

  • If you, the Cardholder, have an incident, contact the Benefit Administrator immediately to report theft or damage, regardless of whether your liability has been established
  • You must notify the Benefit Administrator within 60 days of the damage or theft
  • The Benefit Administrator will send you a claim form when you report your loss.  You must submit a completed claim form within 100 days of the damage or theft
  • Submit all required supporting documentation within 365 days of the damage or theft
Need to Know

Need to know more?

Download your complete
Guide to Benefits.

Or call 1-888-320-9961 for information or to file a claim.

You can also file a claim online at www.eclaimsline.com

Call 1-888-320-9961

for information or to file a claim.

You can also file a claim online at www.eclaimsline.com