Video transcript: Chase First Banking Manage Account Alerts: Set spend alerts, know how to lock/unlock debit card, and more

[cheerful music]

On screen:

This video opens with a lightbulb icon and text over white:

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Helpful Tips.

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The background turns blue and becomes the screen of a smartphone. The screen displays a Chase logo, and text appears:

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CHASE FIRST BANKING℠: Set spend alerts, know how to lock/unlock debit card, and reset a pin.

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The phone slides in from the opposite side, displaying the Chase sign-in screen. Instructional text reads:

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Sign in to the Chase Mobile^® app and tap the Chase First Banking account.'

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A green cursor enters the username 'DBarrett' and an encrypted password, then taps 'Sign in.' An Accounts dashboard appears, and the cursor taps the 'Chase First Banking' account. Text reads:

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'Stay informed on money movement and requests from your child with account alerts. To set up alerts, tap the Profile icon.'

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The cursor taps the icon in the upper right-hand corner, and text continues:

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'Select Manage alerts.'

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The cursor taps, and text goes on:

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'Tap CHASE FIRST BANKING.'

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The cursor complies.

Text informs:

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'There are 3 categories of alerts for this account:

Balances
Transactions
Chase First Banking

Choose Chase First Banking as an example.'

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The cursor taps, and text continues:

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'Select the account alerts you'd like to receive, and how you'd like to get them.'

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The cursor checks boxes for a parent email, Push notification, and Android push.

Text reads:

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'Tap Save changes.

Pro Tip: Your child should also set up their own alerts to get notified when you, the guardian, have added or moved money in the account, if their debit card was declined or if their funding request was declined.'

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The cursor taps 'Save changes,' and text reads:

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'There are more easy ways you can manage your account. Tap Account services to:

Replace a lost or damaged debit card
Lock and unlock a card
Set travel notifications
Manage a PIN

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The cursor taps 'Account services,' and text asks:

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'Need to replace your child's debit card? Tap Replace a lost or damaged card.'

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The cursor complies, and text goes on:

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'Select the card you want to replace and tap Next.'

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The cursor selects their Chase First Banking card, then taps 'Next.'

Text reads:

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'Choose the reason you need a replacement and tap Next. You'll have the chance to review the details and then request your card.'

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The cursor taps the 'Back' arrow, and text continues:

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'If you think the card has just been misplaced and you need to look for it, here's how to lock your child's card and then unlock it when you find it.'

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Text instructs:

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'Tap Lock & unlock card.'

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The cursor complies, and text goes on:

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'Toggle to Locked.'

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The cursor taps the toggle slider, and text reads:

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'Locking the card will block new purchases and ATM withdrawals.'

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Text continues:

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'When you find the card, toggle to Unlocked.'

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The cursor hits the toggle slider again, and text reads:

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'Your child can also lock and unlock their card, and replace one, from their Account services tab.

Pro Tip: If a parent locks the card, the child can't unlock it.

If you need to reset your child's debit card PIN, tap Manage PIN to reset and have a new PIN mailed to you. (Have the card handy. You'll need to enter the card number.)'

On screen:

A Chase logo appears on the screen of the smartphone as it slides aside. Text reads:

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CHASE FIRST BANKING℠: Helping you teach your kids about money with just the right amount of parental control. To learn more about your Chase First Banking account, go to Chase.com/FirstBankingFAQ'

On screen:

The phone slides away, and a logo appears over blue:

Logo:

Chase, Make More of What's Yours^®.

Side note:

Legal disclosures:

On screen:

'Chase Mobile^® app is available for select mobile devices. Message and data rates may apply.

For parents/guardians interested in teaching their child how to manage money using a debit card with the child's name on it. The parent/guardian is the owner of this account and must have an online profile and one of these other checking accounts at account opening: a Chase Secure Checking℠, Chase Total Checking^®, Chase Premier Plus Checking℠, Chase Sapphire℠ Checking, or a Chase Private Client Checking℠ account. Benefits offered to these checking accounts do not apply to Chase First Checking accounts. To promote parental controls and guardrails, only the parent/guardian who opened the account can fund or manage it. You can open a Chase First Checking account for your child who is 6-17 years old. Once the child has reached the age of 18, Chase may recommend they open their own account.

There is no charge from Chase, but message and data rates may apply. Delivery of alerts may be delayed for various reasons, including services outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written.