Video transcript: Helpful Tips Paze
[cheerful music]
On screen:
This video opens with a lightbulb icon and text over white:
On screen:
'Helpful Tips.'
On screen:
The background turns blue and becomes the screen of a smartphone. The screen displays a Chase logo, and text appears:
On screen:
'PAZE (service mark): Paze provides an easy and secure way to check out while shopping online.
Learn how to activate Paze in the Chase Mobile (registered trademark) app and check out using Paze with a participating online merchant.'
On screen:
The phone slides in from the opposite side, displaying the Chase sign-in screen. Instructional text reads:
On screen:
''Sign in' to the Chase Mobile app.'
On screen:
A green cursor selects 'Face ID,' and an Accounts dashboard appears.
Text reads:
On screen:
'Select one of your credit or debit accounts.'
On screen:
The cursor taps a Chase Sapphire Preferred account, and text continues:
On screen:
'Go to 'manage account.''
On screen:
The cursor taps 'Manage account,' and text goes on:
On screen:
'Select 'Digital Wallets,' and tap 'Paze.''
On screen:
The cursor complies, and a list of 'Available digital wallets' appear. The cursor selects 'Paze.'
Text reads:
On screen:
'If you have not already done so, tap 'Activate Paze' so you can start making purchases with Paze.'
On screen:
The cursor taps, and a message reads: 'You're now leaving Chase.' Text instructs:
On screen:
'Select 'OK,' which will bring you to Paze.com to activate.'
On screen:
The cursor taps 'OK,' and a Paze page opens with the heading: 'A digital wallet built for you.' Text reads:
On screen:
''Check the box' to agree to the Paze Service Agreement, and 'activate your wallet.''
On screen:
The cursor checks the box, then taps, 'Activate your wallet.'
Text instructs:
On screen:
'Select 'Take me back to Chase,' to bring you back to the Chase Mobile app.'
On screen:
The cursor complies, and the smartphone slides away.
Text appears over blue:
On screen:
'Now that you've activated the Paze service, we'll walk you through how to use Paze at checkout while shopping online.'
On screen:
The smartphone slides back in, displaying a checkout screen for a vase of flowers from 'Floral Elegance.' Text reads:
On screen:
'Next you will learn how 'to check out with 'Paze' at a participating online merchant.
Add your items to cart and select 'Checkout.' When you see Paze as an option, tap it to proceed.'
On screen:
The cursor taps a Paze icon, and text continues:
On screen:
''Enter your phone number or email address' you use with your Chase accounts.'
On screen:
The cursor enters 'username123@email.com,' then taps an arrow. Text continues:
On screen:
''Enter the security code' sent to your phone number to verify your identity.'
On screen:
The cursor enters the code '1-2-3-4-5-6.'
Text reads:
On screen:
''Select the credit or debit card' you would like to make the purchase with.'
On screen:
The cursor selects a Chase Sapphire Preferred card, and text continues:
On screen:
''Enter your card's security code' only for the first use.'
On screen:
The cursor enters '4-5-6,' and text reads:
On screen:
'Your card has now been verified.'
On screen:
Text continues:
On screen:
''Review your order details' including the card, shipping address, and contact information. To edit these selections, press the arrow on the top right.
Tap 'Pay now' to complete your purchase.'
On screen:
The cursor taps, and a Chase logo appears on the screen of the smartphone as it slides aside. Text reads:
On screen:
'We've got more videos to show you how at 'chase.com/howto.''
On screen:
The phone slides away, and a logo appears over blue:
Logo:
Chase, Make More of What's Yours (registered trademark).
Note:
Legal disclosures:
On screen:
'Chase Mobile app: Chase Mobile (registered trademark) app is available for select mobile devices. Message and data rates may apply.
Existing Chase consumer customers with a digital profile (i.e., if you signed in to Chase Online (service mark) or the Chase Mobile app) and who have recently used their Chase debit and/or credit card for an online purchase are eligible for Paze (service mark). Customers who open a new credit card and/or deposit account with debit card and also have a digital profile will have the new cards automatically added to your Paze wallet. Paze isn't currently available to Chase customers under the age of 18, business customers, commercial customers, Private Bank customers, joint checking account holders or credit card authorized users. Chase First Banking (service mark) debit cards, Chase High School Checking (service mark) debit cards, Chase business credit cards (such as Ink Business (service mark)), and Private Bank credit and debit cards aren't eligible.
Paze and the Paze related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Apple, the Apple logo, and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries.
Google Wallet is a trademark of Google LLC.
PayPal is a trademark of PayPal Inc., registered in the United States and other countries.
The Contactless symbol and Contactless indicator are trademarks owned by and used with the permission of EMVCO, LLC.
Third-Party Merchants: The listed merchant(s) are in no way affiliated with Chase, nor are the listed merchant(s) considered sponsors or co-sponsors of this program. All trademarks are the property of their respective owner(s).
Deposit and credit card products provided by JPMorgan Chase Bank, N.A. Member FDIC.
Copyright 2026 JPMorgan Chase & Co.'