Video transcript: Video transcript: Report a problem with a transaction from the Chase Mobile App

Note:

Cheerful music plays.

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This video opens with a lightbulb icon and text over white:

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'Helpful Tips.'

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The background turns blue, and a title appears beside a smartphone:

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'Report a Problem with a Transaction: Submit and track disputes on the Chase Mobile (registered trademark) app.'

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The smartphone slides in showing an 'Accounts' dashboard, and instructional text reads:

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''Sign in' to the Chase Mobile app. Then, select the card with the transaction you'd like to dispute.'

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A circular green cursor taps a credit card account to open card details and an abbreviated list of transactions. Text reads:

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'Select 'See all transactions.''

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The cursor complies, and a list of transactions appears. Text goes on:

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'Select the transaction you'd like to dispute.'

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The cursor taps a transaction from 'Zoomies Fitness' for $29.95. The 'Transaction details' appear, and text continues:

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'Select 'Report a problem.''

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The cursor complies, and a list of scenarios appears under the question: 'What doesn't look right with this transaction?' Text reads:

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'Please select the reason you'd like to dispute the transaction.'

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The cursor selects the scenario, 'I was charged for a recurring transaction or trial subscription that I canceled,' then taps the 'Next,' button.

A box pops up that asks: 'Are you sure this option best fits your situation?' along with examples of correct and incorrect uses of this scenario. Text reads:

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'Review your request and ensure it's accurate before submitting your dispute.'

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The cursor taps, 'Yes, I'm sure,' and the resulting screen says, 'Tell us more about the charge.' Instructional text reads:

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'Then, complete each section of the dispute form.'

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The cursor chooses options from dropdown menus under the prompts: 'Reason for cancellation,' 'Date canceled (or attempted),' 'How did you cancel (or attempt to cancel) with the merchant?,' and 'Tell us more about your contact method.' The cursor enters the Zoomies Fitness website in the last section, then taps the 'Next' button. The next screen asks: 'Does everything look OK?,' and text reads:

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'Review your request details. Then click 'Submit dispute.''

The cursor complies, and a green check mark appears. Text reads:

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'You've successfully submitted a new dispute. Next, we'll go over how to track your current and past disputes.'

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The phone slides away, and text appears over blue:

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'How to track your dispute.'

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The phone slides back in displaying an 'Accounts' dashboard. Instructional text reads:

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'To track your dispute, please select the credit card you used for the original transaction.'

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The cursor complies, and card details appear along with an abbreviated list of transactions. Text continues:

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'Select 'Manage account' to manage your card.'

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The cursor taps 'Manage account,' and a list of options appears. Text reads:

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'Select 'Track disputes.''

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The cursor complies, and a list of 'Open' and 'Recently-closed' disputes appears. Text continues:

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'This lists all open and closed disputes. For more details, click on a dispute.'

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The cursor taps the 'Zoomies Fitness' dispute, opening details with the heading, 'Dispute progress.' Text goes on:

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'Once you click on a dispute, the page will display the dispute status. Here you will have the option to 'Upload documents' as evidence for the dispute.'

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The cursor taps the 'Upload documents' button, and text reads:

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'Click on 'Upload files,' to select documents.'

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The cursor taps the 'Upload files,' bar and text goes on:

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After the documentation is uploaded, click 'Next.''

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The cursor complies, and a green check mark appears. Text reads:

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'You've successfully created a new dispute and added supporting evidence in the dispute tracker.'

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The phone slides aside and displays the Chase logo as text reads:

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'We've got more videos to show you how at 'chase.com/howto.''

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The video ends with a logo over blue:

Logo:

'Chase: Make More of What's Yours (registered trademark).'

Note:

Legal disclosures:

On screen:

'Chase Mobile app: Chase Mobile app is available for select mobile devices. Message and data rates may apply. Deposit and credit card products provided by JPMorgan Chase Bank, N.A. Member FDIC.