Patient Payment Trends in the U.S. Healthcare Market
Key Trends in Healthcare Patient Payments
Patient payment optimization is the combination of solutions, processes, goals and plans that allow provider organizations to optimize patient billing and collections in order to improve specific performance metrics.
Healthcare providers and their payment processing partners should share an important common goal:
Any patient can pay at any point in the revenue cycle process (before, during or after an encounter) via any payment type (check, e-check, credit/debit card, online bill pay, payment plan) through any payment outlet (point of service, web, phone, mail, payment plan, kiosk).
In order to accomplish this shared goal, providers need to plan for how best to optimize payment processing and collections across their continuum of systems, transaction processors and payment processing workflows. This white paper examines some key trends in patient payments in the U.S. healthcare market.
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