Ultimate RewardsSM Frequently Asked Questions
Ultimate Rewards Frequently Asked Questions
About the Program
- How do I see my order and redemption history?
- How do I see my rewards earnings summary?
- How do I change the contact information associated with my account?
- How can I use Ultimate Rewards for travel?
- How do I book travel?
- Can I use more than points to pay for travel?
- How do I book a Cruise and Vacation package?
- At what hours are the travel agents available?
- How do I change or cancel my travel reservation?
- Can I use my points to book flights for someone else?
- Are baggage fees included in the price of the flight?
- What should I do if I don't receive confirmation?
- What are the available gift card/certificate dollar amounts?
- Do the gift cards/certificates ever expire?
- When will I get my items?