Ultimate RewardsSM Frequently Asked Questions
Ultimate Rewards Frequently Asked Questions
About the Program
- How do I earn points?
- How do I see my order and redemption history?
- How do I see my rewards statement summary?
- How does the search feature work?
- How do I change the contact information associated with my account?
- How can I use Ultimate Rewards for travel?
- How do I book travel?
- Can I use more than points to pay for travel?
- How do I book a Cruise and Vacation package?
- At what hours are the travel agents available?
- How do I change or cancel my travel reservation?
- Can I use my points to book flights for someone else?
- Are baggage fees included in the price of the flight?
- What should I do if I don't receive confirmation?
- Which Chase credit cards are eligible for point transfer?
- What are the benefits of transferring points?
- What are the participating frequent travel programs?
- How do I transfer points?
- How long does it take for points to transfer?
- Can I transfer my points to someone else's frequent travel account?
- Are there any restrictions to point transfer?
- What if I change my mind after completing the point transfer?
- What if I don't see "Point Transfer" in the top navigation of the Ultimate Rewards site?
Chase Ultimate Rewards Shop with Points Overview
- What is Shop with Points at Amazon.com?
- Which Chase cards are eligible for Shop with Points on Amazon.com?
- Is Shop with Points available for all orders?
- How do I use Chase Ultimate Rewards points to redeem for an order?
- If my card is already saved in my Amazon.com account, do I still need to link my card?
- What should I do if I can't link my card to my Amazon.com account?
- Once I link my eligible Chase card to my Amazon.com account, will my Chase Ultimate Rewards points still be available at chase.com/ultimaterewards?
- Once I link my card to my Amazon.com account, will my Chase Ultimate Rewards points become the default payment method?
- Can I de-enroll my Chase card from Shop with Points?
- What are the available gift card/certificate dollar amounts?
- Do the gift cards/certificates ever expire?
- When will I get my items?
Earn Faster at the Ultimate Rewards Mall
- What is the Ultimate Rewards Mall?
- Which Chase cards are eligible to earn through the Ultimate Rewards Mall?
- How is this different from shopping directly at the merchant's website?
- How do I access the Ultimate Rewards Mall?
- Is there a limit to the number of extra points I can earn at the Ultimate Rewards Mall?
- Can I shop directly at a merchant's website and still earn extra points?
- Where will I see the extra points I've earned through the Ultimate Rewards Mall?
- When will I see the extra points I've earned through the Ultimate Rewards Mall?
- Can I earn extra points for my total purchase, including taxes or shipping and handling costs?
- Will I still earn extra points through the Ultimate Rewards Mall if an item I purchase is on backorder?
- If I return my purchase, what will happen to the extra points I've earned?