Ultimate RewardsSM Frequently Asked Questions

Ultimate Rewards Frequently Asked Questions

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About the Program

  • What is Ultimate Rewards?
  • How do I earn points?
  • Do my points expire?
  • Where can I see all the items in my shopping cart?
  • Where can I find the latest offers?
  • How do I see my order and redemption history?
  • How do I see my rewards statement summary?
  • How does the search feature work?
  • Are there faster shipping options?
  • Why am I not able to access the Ultimate Rewards site?
  • How do I change the contact information associated with my account?



  • How can I use Ultimate Rewards for travel?
  • How do I book travel?
  • Can I use more than points to pay for travel?
  • What's the advantage of booking travel online with Ultimate Rewards?
  • Are the listed prices guaranteed?
  • How do I book a Cruise and Vacation package?
  • At what hours are the travel agents available?
  • How do I change or cancel my travel reservation?



Rental Cars


Point Transfer

  • Which Chase credit cards are eligible for point transfer?
  • What are the benefits of transferring points?
  • What are the participating frequent travel programs?
  • How do I transfer points?
  • How long does it take for points to transfer?
  • Can I transfer my points to someone else's frequent travel account?
  • Are there any restrictions to point transfer?
  • What if I change my mind after completing the point transfer?
  • What if I don't see "Point Transfer" in the top navigation of the Ultimate Rewards site?

Chase Ultimate Rewards Shop with Points Overview


  • How can I use Ultimate Rewards to get merchandise?
  • When will I get my items?
  • Why has the price for a particular item changed since I visited the site last?
  • Why did the prices of items in my shopping cart change?
  • Can I ship my item(s) to any address?
  • Can I return an item after I've received it? How?
  • If I make transactions through the Ultimate Rewards website, will those redemptions qualify for merchant rebate offers or merchant rewards programs?

Gift Cards

Cash Back and Pay Yourself Back

  • How do I get cash back?
  • What is Pay Yourself Back and how does it work?
  • Can I redeem points to make a contribution to a charitable cause?

Earn Faster at the Ultimate Rewards Mall

Combine Points

  • Can I combine the points I earn from other Chase Ultimate Rewards cards?
  • Where can I combine points?
  • Can I undo a combined points order?




  • What is an Ultimate Rewards online auction and who is eligible to participate?
  • How do I place a bid?
  • How do the Ultimate Rewards online auctions work?
  • What is Proxy Bidding?
  • Can I bid on multiple auction items at the same time?
  • How will I know if I've been outbid at an auction?
  • If I win an auction, how will I be notified?
  • How do I cancel an auction bid?
  • Are cancellations and refunds allowed?