Baggage Delay Insurance*

The following information is a summary only. Please see your Guide to Benefits for complete details.

Benefit Overview

  • Provides reimbursement for the emergency purchase of essential items like toiletries and clothing, when baggage is delayed or misdirected for more than six hours by a common carrier, such as an airline, bus, cruise ship or train, while on covered trip
  • Covers trips when the common carrier fare for the transportation has been purchased with an eligible Chase card or with rewards earned on an eligible Chase card
  • Reimbursement is in excess of any travel insurance, or reimbursement from the occupancy provider or common carrier

Who's Covered

  • Cardholder
  • Cardholder's spouse or domestic partner
  • Immediate family members

Coverage Amount/Period

  • Up to $100 per day for a maximum of 3 days

What's Covered

  • The emergency purchase of essential items needed as a result of the baggage delay including but not limited to: clothing, toiletries, and one cell phone charging cable

Important Claim Information and Timeframes

  • You, the Cardholder, must file a written claim within 20 days after the occurrence (or as soon as reasonably possible)
  • The Benefit Administrator will send you a claim form when you report your loss. You must submit a completed claim form and supporting documentation within 90 days from the date of occurrence (or as soon as reasonably possible)

What's Not Covered

This is not an exhaustive list. Examples include:

  • Contact lenses, eyeglasses or hearing aids
  • Tickets, documents, money, securities, checks, travelers checks and valuable papers
Need to know more?

Need to know more?

Download the Visa Business Guide to Benefits.

Or call 1-800-356-8955 for information or to file a claim.

You can also file a claim online at

Call 1-800-356-8955

for information or to file a claim.