chase

Lost Luggage Reimbursement*

The following information is a summary only. Please see your Guide to Benefits for complete details.

Benefit Overview

  • Provides reimbursement for costs you incur to repair or replace checked and/or carry-on baggage damaged or lost (including theft) that happens during a covered trip on a common carrier such as airline, bus, cruise ship or train
  • Covers trips when the common carrier fare for the transportation has been charged to an eligible Chase card or purchased with rewards earned on an eligible Chase card
  • Reimbursement is in excess of any travel insurance purchased or reimbursement from the occupancy provider or common carrier

Who's Covered

  • Cardholder
  • Immediate family members (even if the Cardholder is not traveling with them)

Coverage Amount

  • Up to $3,000 per insured person per covered trip
  • Included within the maximum benefit amount of $3,000 is coverage for jewelry, watches and electronics, up to $500 per insured person per covered trip

What's Covered

  • Checked and/or carry-on baggage and personal property within the baggage

What's Not Covered

This is not an exhaustive list. Examples include:

  • Loss of documents or valuable papers, money, securities, tickets, checks, traveler's checks or furs
  • Loss resulting from a declared or undeclared War

Important Claim Information and Timeframes

  • You, the Cardholder, must report the loss or damage to the common carrier immediately after exiting the carrier. You will need to provide proof that you submitted a report to the carrier
  • You must file a written claim within 20 days after the occurrence (or as soon as reasonably possible)
  • The Benefit Administrator will send you a claim form when you report your loss, you must submit a completed claim form and supporting documentation within 90 days from the date of occurrence (or as soon as reasonably possible)
Need to know more?

Need to know more?

Download the Visa Signature Business Guide to Benefits.

Or call 1-877-631-0919 for information or to file a claim.

You can also file a claim online at www.eclaimsline.com

Call 1-877-631-0919

for information or to file a claim.

You can also file a claim online at www.eclaimsline.com