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Trip Cancellation / Trip Interruption Insurance*

The following information is a summary only. Please see your Guide to Benefits for complete details.

Benefit Overview

Trip Cancellation provides reimbursement if a covered loss prevents you from traveling on or before the departure date and results in cancellation of the travel arrangements.

Trip Interruption provides reimbursement if a covered loss on the way to the point of departure or after departure causes interruption of your covered trip. It can also provide reimbursement if a trip is postponed due to a covered loss and certain fees are incurred if a new departure date is set.

The information below applies to both benefits. Reimbursement can be provided for pre-paid, non-refundable passenger fares.

  • Covers trips when travel arrangements for pre-paid passenger fares have been purchased with an eligible Chase card or with rewards earned on an eligible Chase card
  • Reimbursement is in excess of any travel insurance purchased, or reimbursement from the occupancy provider or common carrier such as airline, bus, cruise ship, or train

Who's Covered

  • Cardholder
  • Immediate family members (even if the Cardholder is not traveling with them)

Coverage Amount/Period

  • Up to $1,500 per passenger and $6,000 per trip

What's Covered

This is not an exhaustive list. Examples include:

  • Accidental Bodily Injury or Loss of Life or Sickness of either the Covered Person or Traveling Companion, which prevents the Covered Person or Traveling Companion from traveling on the Trip; or
  • Accidental Bodily Injury or Loss of Life or Sickness of an Immediate Family Member of the Covered Person or Traveling Companion when the Accidental Bodily Injury or Sickness is considered life threatening, requires hospitalization, or such Immediate Family Member requires the care of the Covered Person or Traveling Companion
  • An organized strike affecting public transportation that impacts the Covered Person’s ability to commence or continue on a covered trip
  • Severe weather that prevents the start or continuation of a covered trip
  • Terrorist action or hijacking
  • Change in military orders of the Covered Person or the Covered Person’s Spouse/Domestic Partner

What's Not Covered

This is not an exhaustive list. Examples include:

  • Travel arrangements canceled or changed by a common carrier, tour operator, or any travel agency unless the cancellation is the result of severe weather or an organized strike affecting public transportation
  • Change in plans or financial circumstances
  • A pre-existing condition
  • Traveling against the advice of a physician
  • A declared or undeclared war
  • Trips that exceed 60 days in duration are not covered

Important Claim Information and Timeframes

  • You, the Cardholder, must notify the travel supplier within 48 hours of receiving advice from a physician that travel is not medically advisable (Trip Cancellation only)
  • You must file a written claim within 20 days after the occurrence (or as soon as reasonably possible)
  • The Benefit Administrator will send you a claim form when you report your loss. You must submit a completed claim form with supporting documentation within 90 days from the date of occurrence (or as soon as reasonably possible)
Need to know more?

Need to know more?

Click here to see the new terms in your updated Guide to Benefits.

Or call 1-888-320-9656 for information or to file a claim.

You can also file a claim online at www.eclaimsline.com.

Call 1-888-320-9656

for information or to file a claim.

You can also file a claim online at www.eclaimsline.com.