Travel and Emergency Assistance Services*

The following information is a summary only. Please see your Guide to Benefits for complete details.

Benefit Overview

  • Provides referrals and assistance for emergency services while away from home, available 24/7, 365 days a year
  • Call the toll-free number at the top of this page for assistance
  • Assistance and referrals are offered at no cost, but cardholders are responsible for the cost of any medical, legal, transportation, and other services and goods incurred

Who's Covered

  • Cardholder
  • Cardholder's spouse or domestic partner
  • Dependent children under age 22

Services Provided

  • Emergency Message Service for recording and relaying emergency messages to travelers, immediate family members, or business associates
  • Medical Referral Assistance provides medical referral, monitoring, and follow-up, including providing the names of English-speaking doctors, dentists, and hospitals
  • Legal Referral Assistance can arrange contact with English-speaking attorneys and U.S. embassies or consulates
  • Emergency Transportation Assistance can help make arrangements for emergency transportation home or to the nearest medical facility
  • Emergency Ticket Replacement helps you with the carrier's procedures and delivery of a replacement ticket
  • Lost Luggage Locator Service provides help with the carrier's claim procedures or can arrange shipment of replacement items
  • Emergency Translation Service provides telephone assistance and help finding local Interpreters
  • Prescription Assistance and Valuable Document Delivery Arrangements can help get prescriptions filled locally and can arrange pick up or delivery. It can also help transport vital documents the Cardholder may have left at home
  • Pre-Trip Assistance can provide information about ATM locations, health precautions, local currency, exchange rates, and more

The benefit administrator and its service providers are not responsible for the availability, use, cost, or results of any medical, legal, transportation or other service.

Need to know more?

Need to know more?

Click here to download your Guide to Benefits.

Or call 1-888-320-9656 for assistance.

Call 1-888-320-9656

for assistance.