Trip Delay Reimbursement

Benefit Overview

  • Provides reimbursement for expenses such as meals and lodging if your common carrier (airline, bus, cruise ship, train) travel is delayed more than 12 hours or requires and overnight stay
  • Coverage is in excess of any expenses paid by any other party, including applicable insurance
  • Trip must be away from the cardholder’s city of residence and be less than 365 days in length
  • Provides coverage when the common carrier fare has been purchased with an eligible Chase card or with rewards earned on an eligible Chase card

Who’s Covered

  • Cardholder
  • Cardholder’s spouse or domestic partner
  • Dependent children under age 22

Coverage Amount

  1. Up to $500.00 for each purchased ticket
  2. Coverage is limited to one covered hazard per trip


What’s Covered

  • Reasonable additional expenses incurred for meals, lodging, toiletries, medication, and other personal use items due to the covered delay

What’s Not Covered

  • Any covered hazard delay that was made public or known to you prior to the departure for the covered trip
  • Prepaid expenses are not covered

Important Claim Information and Timeframes

  • You, the Cardholder, must notify the Benefit Administrator within 60 days following the date of the delay
  • The Benefit Administrator will send you a claim form when you report your loss. You must submit a completed claim form and supporting documentation within 100 days of the date of the delay
Need to Know

Need to know more?

Click here to download your complete Guide to Benefits.

Or call 1-888-320-9656 for information or to file a claim.

Call 1-888-320-9961

for information or to file a claim.