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Auto Account FAQs

Updating account infomation

How do I update my contact information and mailing address?

open account information section

To update your information:

  1. Log in to your account.
  2. Click on the Customer Center tab.
  3. Under the My Profile section, select Change Mailing Address/Phone and follow the instructions. Once you've made your changes, click Save. You will receive an e-mail confirming that your contact information update request was received.

Note: The updates will appear on your online profile immediately, and will be updated on all your account records in three to five business days.

 

If you don't already have a user ID and password, you will need to create them by clicking on Set Up Online Access.

How do I update my car insurance information?

open account information section

Please mail updated insurance information to:
Chase Auto Finance
PO Box 80015
Atlanta, GA 30366-0015
Attn: Insurance Coverage