Online Bill Pay Guarantee

We'll send your electronic payments on time or we'll reimburse you.

Our Guarantee

Banking with Chase OnlineSM for Business is safe, convenient and easy. It's also guaranteed  to be prompt. With our Online Bill Pay Guarantee, your business can pay its bills electronically so your payments always arrive on time.

If your account is ever charged a fee because we made a mistake that delayed your payment, we'll reimburse you. For payments to qualify for this guarantee, they must be scheduled by the cutoff time so they will arrive safely and on time. Footnote  (Opens Overlay)


What Our Guarantee Covers

If you scheduled a payment by the cutoff time through Chase Online for Business, and your payment arrives late because we've made a mistake, we’ll reimburse your business for any fees you incur.


What Our Guarantee Doesn't Cover

The Chase Online for Business bill pay guarantee doesn't cover any mistakes beyond our control, including:

  • Inputting or other errors you or your employees have made
  • Failure to schedule payments by the cutoff time (at least five bank business days before the payment is due)
  • Transactions that generate late fees by design
  • Not abiding  by the terms and conditions of the Chase Online for Business service

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